Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
competitive pay
Job Description
The Michaels Companies Inc. is a leading arts and crafts retail chain that has been inspiring creativity and celebration throughout North America since its founding in 1973. Headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, as well as online platforms Michaels.com and Michaels.ca. As the premier destination for all things creative, Michaels offers an extensive range of arts and crafts supplies, custom framing, home decor, and more. In addition, the company owns Artistree, a prominent manufacturer specializing in custom and specialty framing merchandise. With a strong commitment to diversity and inclusivity, Michaels fosters an... Show More
Job Requirements
- High school diploma or equivalent
- Retail or customer service experience required
- Ability to work flexible hours including nights, weekends, and early mornings
- Physical ability to remain standing for long periods, bend, lift, carry, reach, and use ladders
- Must be able to handle job stress and interact effectively with others
- Must have excellent people skills
- Must have experience working with children and children's events
- Good communication skills
- Organizational and interpersonal skills
- Ability to follow standard operating procedures and company policies
- Must comply with federal, state, and local legal requirements
- Must be able to perform physical tasks including lifting heavy boxes and stocking shelves
- Ability to maintain a positive and respectful demeanor
Job Qualifications
- Experience in retail or customer service
- Experience working with children's events
- Excellent communication skills including written, verbal, and listening
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with guests and coworkers
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in craft projects and other activities such as face painting
- Facilitate and implement party add-ons including goody bags and balloons to company standards
- Communicate event details with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and paperwork
- Adjust event plans based on client feedback and create backup or emergency plans
- Ensure client satisfaction and uphold cleanliness and safety standards before, during, and after events
- Help customers shop, locate products and provide solutions
- Provide fast and friendly checkout experience
- Engage customers in Rewards program and credit card enrollments
- Assist with Buy Online Pickup in Store and Ship From Store processes
- Participate in truck unloading, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Support shrink and safety programs
- Adhere to standard operating procedures and company policies
- Maintain a positive and respectful interaction with customers and team members
- Cross-train in Custom Framing selling and production
- Participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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