Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible scheduling
Job Description
The Michaels Companies Inc. is a leading retail chain specializing in arts and crafts materials, known as the best place for all things creative in North America. Established in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, as well as through its online platforms Michaels.com and Michaels.ca. In addition to its flagship brand, the company owns Artistree, which manufactures custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated marketplace for handmade goods. Michaels' mission is to fuel the joy of creativity by offering an extensive selection of artistic supplies, workshops,... Show More
Job Requirements
- High school diploma or equivalent
- experience working with children and children’s events
- retail or customer service experience
- excellent communication skills
- ability to remain standing for long periods and perform physical tasks such as lifting and bending
- ability to work flexible hours including nights, weekends, and early mornings
- capability to manage stress and maintain positive interactions with guests and co-workers
- ability to adhere to company safety and operational standards
Job Qualifications
- High school diploma or equivalent
- experience working with children and children’s events
- retail or customer service experience
- excellent communication skills including written, verbal, and listening
- organizational and creative problem-solving skills
- energetic and enthusiastic personality
- ability to interact effectively with guests and co-workers
- proficiency in multitasking and administrative duties
- familiarity with customer engagement and loyalty programs
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct participants in craft projects and activities such as face painting
- facilitate party add-ons like goody bags and balloons to company standards
- communicate events with clients and store team members
- complete administrative tasks including emails, phone calls, and paperwork
- adjust event plans based on client feedback
- create backup or emergency plans
- ensure client satisfaction
- uphold cleanliness and safety standards with event setup and breakdown
- help customers shop and find products
- provide fast and friendly checkout experiences
- promote Benefits program and credit card enrollments
- educate customers on voice of customer surveys
- assist with omni channel processes including BOPIS and SFS
- participate in truck unloading and merchandise stocking
- maintain store recovery and implement store in stock optimization duties
- support shrink and safety programs
- adhere to standard operating procedures and company policies
- interact respectfully with colleagues and customers
- cross-train in custom framing selling and production
- participate in daily store cleaning activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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