Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is a leading creative destination in North America, operating over 1,300 stores across 49 states in the U.S. and Canada, as well as online through Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the premier retailer for all things creative, offering an extensive range of arts and crafts products, custom framing, and specialty merchandise. The company’s mission is to fuel the joy of creativity by providing customers with the highest quality products and an engaging shopping experience. Michaels is also the parent company of Artistree, a manufacturer of custom framing products,... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and children’s events
- Retail and customer service experience
- Ability to remain standing for long periods
- Ability to lift heavy boxes and use equipment such as ladders
- Ability to handle job stress and interact effectively with others
- Good interpersonal and people skills
- Strong organizational and communication abilities
- Willingness to adhere to safety and cleanliness standards
- Flexibility to work nights, weekends, and early mornings
- Eligibility to satisfy federal, state, and local legal requirements of the job
Job Qualifications
- Experience planning and coordinating events
- Excellent communication skills including written, verbal, and nonverbal
- Organizational skills and creative problem-solving abilities
- Experience working with children and hosting children's events
- Retail or customer service experience
- Ability to engage positively with customers of all ages
- Ability to provide friendly and efficient customer service
- Basic administration skills such as email and phone communication
- Ability to work as part of a team and uphold company standards
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in craft projects and activities such as face painting
- Facilitate and implement party add-ons such as goody bags and balloons to company standards
- Communicate events with clients and store team members
- Complete administrative tasks including answering emails and making phone calls
- Adjust plans based on client feedback and create backup or emergency plans
- Help customers shop, locate products, and provide solutions
- Provide fast and friendly checkout experience
- Promote rewards program and credit card enrollments
- Assist with omnichannel processes including BOPIS and Ship From Store
- Participate in truck unloading, stocking and planogram processes
- Complete merchandise recovery and maintenance
- Support shrink and safety programs
- Adhere to company policies and standard operating procedures
- Maintain store cleanliness and perform daily housekeeping tasks
- Cross train in custom framing selling and production
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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