Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is a leading creative destination in North America, renowned for offering an extensive range of arts and crafts supplies. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, as well as online through Michaels.com and Michaels.ca. The company is not only dedicated to providing creative products but also supports the community of makers and artists through its subsidiaries, Artistree and MakerPlace by Michaels. Artistree specializes in custom and specialty framing merchandise, while MakerPlace is a dedicated marketplace for handmade goods. Michaels prides itself on being the best place for all... Show More
Job Requirements
- High school diploma or equivalent
- experience in retail or customer service
- ability to work flexible hours including nights, weekends, and early mornings
- physical ability to stand for long periods, bend, lift, carry, and reach
- ability to handle heavy boxes and use ladders safely
- strong communication skills
- ability to work well with children and adults
- reliable and punctual
- ability to follow company policies and procedures
Job Qualifications
- Energetic and enthusiastic personality
- ability to handle job stress and interact effectively with others including guests of all ages and co-workers
- excellent people skills
- experience working with children and children’s events
- good communication skills including written, verbal, nonverbal communication and listening skills
- organizational skills
- interpersonal skills
- creative problem-solving skills
- retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in the completion of craft projects and perform face painting and other activities
- facilitate and implement party add-ons such as goody bags and balloons to company standards
- communicate events with clients and store team members
- complete administrative tasks such as answering emails, making phone calls, and completing paperwork
- adjust plans and events based on client’s feedback and needs
- create backup or emergency plans as needed
- ensure client satisfaction for scheduled events
- uphold the company’s cleanliness and safety standards including setup and cleanup before and after events
- help customers shop, locate products, and provide solutions
- provide fast and friendly checkout experience
- engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- educate customers on Voice of Customer survey
- assist with buy online pickup in store and ship from store processes
- participate in truck unload, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies
- interact respectfully with customers and team members
- cross-train in custom framing selling and production
- participate in daily store cleanliness activities including sweeping and dusting
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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