Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
inclusive workplace
Job Description
Michaels is the leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, as well as online platforms Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels is dedicated to fueling the joy of creativity for customers of all ages by providing a wide range of arts and crafts supplies, custom framing, and specialty crafting experiences. The company also owns Artistree, a manufacturer of custom framing merchandise, and MakerPlace by Michaels, a marketplace for handmade goods, emphasizing their commitment to creativity and community. Michaels is renowned for being the best place for... Show More
Job Requirements
- high school diploma or equivalent
- experience working with children and children’s events
- retail and/or customer service experience
- excellent people skills
- good communication skills including written, verbal, and nonverbal communication
- ability to handle job stress and interact effectively with others
- organizational skills
- interpersonal skills
- creative problem-solving skills
- ability to remain standing for long periods
- ability to move throughout the store
- ability to bend, lift, carry, reach, and stretch regularly
- ability to lift heavy boxes and access high shelves by ladder or similar equipment
Job Qualifications
- high school diploma or equivalent
- experience working with children and planning children’s events
- retail or customer service experience
- strong communication skills including written and verbal abilities
- energetic and enthusiastic personality
- excellent interpersonal and organizational skills
- ability to solve problems creatively
- ability to work in a fast-paced retail environment
- knowledge of craft projects and creative activities
- ability to maintain cleanliness and safety standards
- ability to manage multiple tasks and adjust plans based on client feedback
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage clients of all ages by creating a fun and creative environment
- Demonstrate and instruct party participants in craft projects and activities such as face painting
- Facilitate party add-ons like goody bags and balloons according to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and paperwork
- Adjust event plans based on client feedback and create backup plans as needed
- Ensure client satisfaction and uphold cleanliness and safety standards before, during, and after events
- Help customers shop and locate products and provide solutions
- Provide fast and friendly checkout experience
- Engage customers on benefits of rewards programs and credit cards and complete enrollments
- Educate customers about the Voice of Customer survey
- Assist with omnichannel processes including Buy Online Pickup in Store and Ship From Store
- Participate in unloading trucks, stocking, and follow planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Interact with others positively and respectfully
- Cross-train in Custom Framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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