Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Flexible Schedule
Job Description
The Michaels Companies Inc. is North America's leading creative destination, operating over 1,300 stores across 49 states and Canada. Founded in 1973 and headquartered in Irving, Texas, Michaels is a prominent retailer specializing in arts and crafts supplies, custom framing, and a variety of creative products and services. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. Michaels prides itself on providing an engaging, inclusive, and creative environment for customers and employees alike. Its mission is to fuel the joy of creativity, making it the best... Show More
Job Requirements
- High school diploma or equivalent
- Experience in event coordination or related field preferred
- Experience working with children and customer service required
- Ability to stand for long periods
- Ability to lift heavy boxes and use ladders
- Good communication skills
- Ability to work flexible hours including nights, weekends, and early mornings
- Ability to follow safety and operational procedures
- Ability to maintain store cleanliness
- Ability to work in a fast-paced retail environment
- Ability to interact positively and respectfully with customers and team members
Job Qualifications
- Experience working with children and children’s events
- Retail and customer service experience
- Excellent people skills
- Strong communication skills including written, verbal, nonverbal, and listening
- Organizational skills and creative problem-solving abilities
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with others
- Ability to promote company vision and values
- Ability to work as part of a team and project a positive image
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage clients of all ages by creating fun and creative environments
- Demonstrate and instruct craft projects and perform activities like face painting
- Facilitate party add-ons such as goody bags and balloons to company standards
- Communicate effectively with clients and store team members
- Complete administrative tasks including emails, phone calls, and paperwork
- Adjust event plans based on client feedback and create backup plans
- Ensure client satisfaction and uphold cleanliness and safety standards during events
- Help customers shop and locate products
- Provide fast and friendly checkout experience
- Engage customers on rewards program and credit card enrollments
- Educate customers on Voice of Customer survey
- Assist with omnichannel processes including BOPIS and Ship From Store
- Participate in truck unloading, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform store in stock optimization and advertising set duties
- Support shrink and safety programs
- Adhere to standard operating procedures and company policies
- Interact positively and respectfully with customers and team members
- Cross-trained in custom framing selling and production
- Participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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