Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc., headquartered in Irving, Texas, is the leading creative destination in North America. Operating over 1,300 stores across 49 states and Canada, along with a strong online presence at Michaels.com and Michaels.ca, Michaels is renowned for being the best place for all things creative. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated marketplace for handmade goods. Since its founding in 1973, Michaels has built a reputation for fostering creativity and providing customers with a wide range of crafting products and services designed to fuel the joy... Show More
Job Requirements
- Must have retail or customer service experience
- must have experience working with children and children's events
- ability to handle job stress and interact effectively with others
- excellent communication skills
- strong organizational and interpersonal skills
- ability to remain standing for long periods
- ability to lift and carry heavy boxes
- ability to climb ladders or similar equipment
- flexible to work nights, weekends, and early mornings
- must comply with federal, state, and local job requirements
Job Qualifications
- Experience in retail or customer service
- experience working with children and children's events
- excellent people skills
- strong communication skills including written, verbal, and listening
- organizational skills
- interpersonal skills
- creative problem-solving skills
- energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- engage clients of all ages by fostering fun and creativity
- demonstrate and instruct party participants in craft projects and face painting
- facilitate party add-ons such as goody bags and balloons
- communicate event details with clients and store team members
- complete administrative tasks including emails, calls, and paperwork
- adjust event plans based on client feedback
- create and execute backup plans as necessary
- ensure client satisfaction for scheduled events
- uphold cleanliness and safety standards before and after events
- assist customers with shopping and product location
- provide fast and friendly checkout experience
- promote and enroll customers in rewards and credit card programs
- educate customers on feedback surveys
- support Omni channel processes including BOPIS and SFS
- participate in truck unload and stocking
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies
- interact respectfully and positively with customers and team members
- cross train in custom framing selling and production
- participate in store cleanliness activities including sweeping, vacuuming, and dusting
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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