Retail Team Member - Events Coordinator

Providence, RI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Inclusive workplace accommodation

Job Description

Michaels is a leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, as well as online at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels is dedicated to fueling the joy of creativity for a wide variety of customers, from children to adults 94 years and older. Alongside its extensive retail presence, Michaels owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. Michaels prides itself on being the best place for all things creative, providing customers with numerous products,... Show More

Job Requirements

High school diploma or equivalent
experience in event coordination or customer service
ability to remain standing for long periods
ability to lift heavy boxes and use ladders
good communication skills
ability to work flexible hours including nights, weekends, and early mornings
ability to interact positively and respectfully with customers and coworkers
physical ability to perform routine tasks such as bending, lifting, carrying, reaching, and stretching
legal authorization to work in the U.S.

Job Qualifications

Energetic and enthusiastic personality
ability to handle job stress and interact effectively with others including guests of all ages and co-workers
excellent people skills
experience working with children and children’s events
good communication skills including written, verbal, and nonverbal communication as well as listening skills
organizational skills, interpersonal skills, and creative problem-solving skills
retail and/or customer service experience

Job Duties

Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
engage with clients of all ages by creating an environment of fun and creativity
demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
facilitate and implement party add-ons such as goody bags and balloons to company standards
communicate events with clients and store team members
complete administrative tasks such as answering emails, making phone calls, and completing paperwork
adjust plans and events based on client’s feedback and needs
create backup or emergency plans to be executed as needed
ensure client satisfaction for scheduled events
uphold the company’s cleanliness and safety standards
set up, break down, and clean before and after each event
help customers shop, locate products, and provide them with solutions
provide fast and friendly checkout experience
engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
educate customer on Voice of Customer (VOC) survey
assist with Omni channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
participate in truck un-load, stocking and planogram (POGs) processes
complete merchandise recovery and maintenance
perform Store in Stock Optimization (SISO) and AD set duties as assigned
support shrink and safety programs
adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance
interact with others in an accepting and respectful manner
cross trained in Custom Framing selling and production
participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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