Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Retirement Plan
Job Description
The Michaels Companies Inc. is the leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, as well as online at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has built a reputation as the best place for all things creative, offering a broad array of crafting materials, supplies, and custom framing services. In addition to the flagship Michaels stores, the company owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. With a strong commitment to inclusion and equal opportunity,... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in event coordination or related field preferred
- Ability to stand for long periods and perform physical tasks including lifting and reaching
- Strong interpersonal and communication skills
- Must be able to work nights, weekends, and early mornings
- Must comply with federal, state, and local legal requirements
- Ability to adapt plans and respond to client needs
- Willingness to perform additional duties as assigned
- Must engage with customers in a positive and respectful manner
Job Qualifications
- Experience working with children and children’s events
- Retail or customer service experience
- Excellent people skills
- Good communication skills including written, verbal, and nonverbal
- Organizational skills and creative problem-solving
- Ability to handle job stress and interact effectively with others
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage clients of all ages by creating a fun and creative environment
- Demonstrate and instruct craft projects and perform face painting activities
- Facilitate and implement party add-ons such as goody bags and balloons
- Communicate event details with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and paperwork
- Adjust event plans based on client feedback and needs
- Create and execute backup or emergency plans
- Ensure client satisfaction for all scheduled events
- Maintain cleanliness and safety standards before and after events
- Help customers shop and locate products
- Provide fast and friendly checkout experience
- Promote Rewards program and Private Label Credit Card enrollments
- Educate customers on Voice of Customer survey
- Assist with omnichannel processes including Buy Online Pickup In Store and Ship From Store
- Participate in truck unloading, stocking, and planogram processes
- Perform merchandise recovery and maintenance
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Interact positively and respectfully with customers and team members
- Cross-train in Custom Framing selling and production
- Participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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