Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.57
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Flexible Schedule
Job Description
Michaels is the leading creative destination in North America, operating over 1,300 stores across 49 states in the United States and Canada, along with a robust online presence at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels is recognized as the best place for all things creative. The company not only provides an unparalleled shopping experience for arts and crafts enthusiasts but also supports creativity through its subsidiary businesses such as Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. Michaels prides itself on fostering a... Show More
Job Requirements
- High school diploma or equivalent
- Previous retail or customer service experience
- Experience in event coordination or working with children’s events
- Ability to stand for long periods and move throughout the store
- Ability to lift heavy boxes and use ladders
- Good communication skills
- Organizational ability
- Must be able to follow Standard Operating Procedures
- Willingness to work nights, weekends, and early mornings
- Must comply with all federal, state, and local legal job requirements
Job Qualifications
- High school diploma or equivalent
- Retail or customer service experience
- Experience working with children and children’s events
- Excellent communication skills including written, verbal, and nonverbal communication
- Strong organizational and interpersonal skills
- Creative problem-solving skills
- Ability to handle job stress and interact effectively with diverse groups
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
- Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork
- Adjust plans and events based on client’s feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company’s cleanliness and safety standards including setup and breakdown of events
- Help customers shop, locate products, and provide solutions
- Provide fast and friendly checkout experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on Voice of Customer survey
- Assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- Participate in truck unload, stocking and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and Company programs to ensure compliance
- Interact respectfully and positively with others
- Cross trained in Custom Framing selling and production
- Participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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