Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is a leading arts and crafts retail company, recognized as North America's go-to destination for creative supplies and inspiration. With over 1,300 stores across 49 states and Canada, Michaels operates both physical retail locations and robust e-commerce platforms through Michaels.com and Michaels.ca. Established in 1973 and headquartered in Irving, Texas, Michaels has grown to become a cornerstone in the craft and arts community, proudly serving customers ranging from hobbyists to professional artists. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. Michaels is committed to... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and facilitating children’s events
- Retail or customer service experience
- Ability to communicate clearly both verbally and in writing
- Ability to stand for long periods and perform physical tasks including lifting and reaching
- Must be able to manage multiple priorities and work effectively in a team environment
- Flexibility to work nights, weekends, and early mornings
- Commitment to upholding company’s safety and cleanliness standards
Job Qualifications
- Experience working with children and children’s events
- Retail and/or customer service experience
- Excellent people skills
- Strong communication skills including written, verbal, and nonverbal
- Organizational and interpersonal skills
- Creative problem-solving skills
- Ability to handle job stress and interact effectively with guests and co-workers
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage with clients of all ages by creating a fun and creative environment
- Demonstrate and instruct craft projects, face painting, and other activities
- Facilitate party add-ons such as goody bags and balloons according to company standards
- Communicate event details with clients and team members
- Complete administrative tasks like answering emails and making phone calls
- Adjust event plans based on client feedback and needs
- Create backup plans for emergencies
- Ensure client satisfaction for scheduled events
- Maintain cleanliness and safety standards before and after events
- Help customers shop and locate products
- Provide fast and friendly checkout experience
- Promote and enroll customers in Rewards program and Private Label Credit Cards
- Educate customers on Voice of Customer survey
- Assist with Buy Online Pickup in Store and Ship From Store processes
- Participate in truck unloading, stocking, and planogram processes
- Perform merchandise recovery and maintenance
- Conduct Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company programs
- Interact with customers and team members respectfully and professionally
- Cross trained in Custom Framing selling and production
- Participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: