Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Retirement Plan
Job Description
Michaels Companies Inc. is a leading creative destination in North America, operating over 1,300 stores across 49 states in the United States and Canada, as well as online through Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels is renowned as the best place for all things creative, serving millions of customers with a vast selection of arts and crafts supplies, framing merchandise, and handmade goods. The company also owns Artistree, a manufacturer of custom and specialty framing products, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. Michaels is committed to fostering creativity and joy... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and children’s events
- Retail and/or customer service experience
- Ability to remain standing for long periods
- Ability to move throughout the store
- Ability to perform regular bending, lifting, carrying, reaching, and stretching
- Ability to lift heavy boxes and access high shelves using ladders or equipment
- Ability to handle job stress and interact effectively with others
- Excellent people skills
- Good communication skills including written, verbal, and listening abilities
- Organizational skills and interpersonal skills
- Must be able to work nights, weekends, and early mornings as required
- Must satisfy federal, state, and local legal requirements for employment
Job Qualifications
- Experience working with children and children’s events
- Retail and/or customer service experience
- Excellent people skills
- Strong communication skills including written, verbal, nonverbal, and listening skills
- Organizational skills and creative problem-solving abilities
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage with clients of all ages by creating a fun and creative environment
- Demonstrate and instruct party participants in craft projects and activities such as face painting
- Facilitate party add-ons like goody bags and balloons according to company standards
- Communicate event details with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and paperwork
- Adjust event plans based on client feedback and develop backup plans
- Ensure client satisfaction and uphold cleanliness and safety standards before and after events
- Help customers shop and locate products while providing solutions
- Provide fast and friendly checkout experience
- Promote Rewards program and assist with Private Label Credit Card enrollments
- Educate customers on Voice of Customer surveys
- Assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- Participate in truck unloading, stocking, and merchandise recovery
- Perform store optimization and AD set duties
- Support shrink and safety programs
- Follow Standard Operating Procedures and execute company policies
- Interact respectfully with customers and coworkers and act as a role model
- Cross-trained in custom framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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