Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Retirement Plan
Job Description
The Michaels Companies Inc is North America’s leading arts and crafts retail destination, operating over 1,300 stores across 49 states and Canada, as well as online platforms Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels offers a broad selection of art supplies, custom framing, seasonal décor, and creative educational experiences designed to fuel the joy of creativity for all ages. Michaels also owns Artistree, focusing on custom and specialty framing, and MakerPlace by Michaels, a handmade goods marketplace dedicated to supporting independent artists and creators. The company is committed to fostering an inclusive and accessible environment,... Show More
Job Requirements
- High school diploma or equivalent
- experience in retail or customer service
- experience working with children and children’s events
- strong communication skills including written and verbal
- ability to handle job stress and interact effectively with others
- good organizational and interpersonal skills
- ability to stand and move throughout the store for extended periods
- ability to lift and carry heavy boxes and use ladders
- willingness to work nights, weekends, and early mornings
- compliance with federal, state, and local legal requirements
- ability to maintain cleanliness and safety standards
Job Qualifications
- High school diploma or equivalent
- experience working with children’s events
- retail or customer service experience
- excellent people skills
- strong written and verbal communication
- good organizational skills
- interpersonal skills
- creative problem-solving skills
- ability to handle job stress effectively
- energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage with clients of all ages by creating a fun and creative environment
- demonstrate and instruct craft projects and activities such as face painting
- facilitate party add-ons like goody bags and balloons to company standards
- communicate event details with clients and store team members
- complete administrative tasks such as answering emails and making phone calls
- adjust event plans based on client feedback and needs
- create backup or emergency plans for events
- ensure client satisfaction for scheduled events
- uphold company cleanliness and safety standards
- help customers shop and locate products
- provide fast and friendly checkout experience
- engage customers on benefits of rewards programs and credit cards
- educate customers on Voice of Customer survey
- assist with omnichannel processes including BOPIS and Ship From Store
- participate in truck unload, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to standard operating procedures and company policies
- interact respectfully and positively with others
- cross-train in custom framing selling and production
- participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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