Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is a leading specialty retail chain in North America that serves the creative community by offering a wide range of arts and crafts supplies. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states in the U.S. and in Canada, as well as maintains a strong online presence through their websites. The company is dedicated to fueling the joy of creativity by providing customers with tools, ideas, and inspiration for artistic projects, hobbies, and celebrations. Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, an online... Show More
Job Requirements
- High school diploma or equivalent
- retail and/or customer service experience
- ability to handle job stress and interact effectively with all ages
- excellent people skills
- experience working with children
- good written, verbal, and nonverbal communication skills
- organizational and interpersonal skills
- creative problem-solving skills
- ability to stand for long periods
- ability to lift heavy boxes and use ladders
- availability to work nights, weekends, and early mornings
- willingness to comply with company policies and procedures
Job Qualifications
- High school diploma or equivalent
- retail and/or customer service experience
- experience working with children and children’s events
- excellent people skills
- strong communication skills including written, verbal, and listening skills
- organizational and interpersonal skills
- creative problem-solving abilities
- energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage clients of all ages by creating a fun and creative environment
- demonstrate and instruct party participants on craft projects and activities such as face painting
- facilitate and implement event add-ons like goody bags and balloons
- communicate event details with clients and store team
- complete administrative tasks including emails, phone calls, and paperwork
- adjust event plans based on client feedback and needs
- create backup or emergency plans for events
- ensure client satisfaction for all scheduled events
- uphold cleanliness and safety standards and clean before and after events
- assist customers with shopping and locating products
- provide fast and friendly checkout experience
- promote and enroll customers in rewards programs and credit cards
- educate customers on Voice of Customer survey
- support Buy Online Pickup in Store and Ship From Store processes
- participate in truck unload, stocking, and planogram tasks
- maintain merchandise recovery
- perform store stock optimization and assigned duties
- support shrink and safety programs
- adhere to company policies and procedures
- interact respectfully with customers and team members
- cross-train in custom framing sales and production
- participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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