Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Flexible Schedule
Job Description
Michaels is the leading creative destination in North America, known for inspiring customers to embrace their creativity through a wide variety of craft products and services. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states in the U.S. and Canada, as well as an extensive online platform at Michaels.com and Michaels.ca. As a trusted brand for artistic supplies, custom framing, and a hub for creative ideas, Michaels offers a welcoming shopping environment that caters to customers of all ages and skill levels. The company also owns Artistree, a manufacturer of custom and specialty... Show More
Job Requirements
- high school diploma or equivalent
- previous experience working with children’s events
- retail or customer service experience required
- ability to stand for long periods
- able to lift and carry heavy boxes and equipment
- effective verbal and nonverbal communication skills
- ability to work flexible hours including nights, weekends, and early mornings
- ability to move throughout the store and perform physical tasks including bending and reaching
- adhere to safety and cleanliness standards
- capable of handling job stress and interacting well with coworkers and customers
- authorization to work in the U.S.
Job Qualifications
- experience planning or coordinating events especially with children
- excellent interpersonal and communication skills including written and verbal
- ability to engage diverse age groups in creative activities
- customer service experience preferably in retail
- strong organizational and problem-solving skills
- energetic and enthusiastic personality
- ability to handle job-related stress and work collaboratively with others
- knowledge of standard retail processes and customer engagement
- ability to perform administrative tasks such as email correspondence and phone communication
- experience in facilitating parties and event logistics
Job Duties
- plan and coordinate multiple events including children’s birthday parties and craft classes
- engage with clients across all age groups by fostering creativity and fun
- demonstrate and instruct craft projects and activities such as face painting
- facilitate party add-ons including goody bags and balloons to company standards
- communicate effectively with clients and store team members about events
- complete administrative tasks including answering emails and making phone calls
- adjust event plans based on client feedback and needs
- create backup or emergency plans for events
- ensure client satisfaction for scheduled events
- uphold cleanliness and safety standards before, during, and after events
- help customers shop and locate products
- provide fast and friendly checkout experience
- promote rewards programs and credit card enrollments
- educate customers on the Voice of Customer survey
- assist with online order processes including Buy Online Pickup in Store and Ship From Store
- participate in unloading trucks, stocking, and following planogram processes
- maintain merchandise recovery and store appearance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to standard operating procedures and company policies enforcing compliance
- promote a positive and respectful team environment and serve as a role model
- cross train in custom framing selling and production
- participate in daily store cleanliness activities such as sweeping, vacuuming, and dusting
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: