Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is North America's leading arts and crafts retail chain, operating over 1,300 stores across 49 states and Canada, along with an extensive online presence through Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the premier destination for creative enthusiasts of all ages, offering a vast assortment of art supplies, custom framing services, craft classes, and unique DIY projects. They also own Artistree, a manufacturer specializing in custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated marketplace for handmade goods. Michaels is committed to fueling the joy of creativity by... Show More
Job Requirements
- High school diploma or equivalent
- retail or customer service experience required
- must have experience working with children and children's events
- good communication skills including written, verbal, and nonverbal
- ability to handle job stress and interact effectively with guests and co-workers
- ability to remain standing for long periods
- ability to perform physical tasks such as bending, lifting, carrying, reaching, and using ladders
- willingness to work nights, weekends, and early mornings
- ability to work in public retail store setting and some outdoor conditions
- legal eligibility to work in the U.S.
Job Qualifications
- Retail or customer service experience required
- experience working with children and children's events
- excellent people skills
- good communication skills including written, verbal, and nonverbal
- organizational and interpersonal skills
- creative problem-solving skills
- energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and craft classes
- engage with clients of all ages by creating a fun and creative environment
- demonstrate and instruct participants in craft projects and activities such as face painting
- facilitate party add-ons like goody bags and balloons
- communicate event details with clients and store team members
- complete administrative tasks including emails, phone calls, and paperwork
- adjust event plans based on client feedback
- create backup or emergency plans for events
- ensure client satisfaction
- uphold cleanliness and safety standards before and after events
- help customers shop and locate products
- provide fast and friendly checkout experiences
- engage customers on rewards programs and credit cards and complete enrollments
- educate customers on Voice of Customer survey
- assist with buy online pickup in store and ship from store processes
- participate in truck unloading, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform store in stock optimization and AD set duties
- support shrink and safety programs
- adhere to standard operating procedures and company policies
- interact respectfully and positively with others
- cross train in custom framing selling and production
- participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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