Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
employee discount
Equal opportunity employer
Job Description
Michaels, a leading creative destination in North America, is renowned for its commitment to fueling the joy of creativity. Established in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, along with a thriving online presence at Michaels.com and Michaels.ca. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. Michaels provides a welcoming environment for creative individuals of all ages, offering an extensive assortment of crafting supplies to inspire and bring artistic visions to life. Whether it's a casual... Show More
Job Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift heavy boxes and access high shelves using ladders or similar equipment
- Availability to work nights, weekends, and early mornings
- Ability to comply with federal, state, and local legal requirements
Job Qualifications
- High school diploma or equivalent
- Experience working with children and children’s events
- Retail and/or customer service experience
- Excellent communication skills including written, verbal, and nonverbal communication
- Strong organizational and interpersonal skills
- Creative problem-solving abilities
- Ability to handle job stress and interact effectively with guests and co-workers
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct craft projects, face painting, and other activities
- Facilitate party add-ons such as goody bags and balloons according to company standards
- Communicate events with clients and store team members
- Complete administrative tasks including answering emails, phone calls, and paperwork
- Adjust plans based on client feedback and create backup or emergency plans
- Ensure client satisfaction for scheduled events
- Uphold company cleanliness and safety standards by setting up, breaking down, and cleaning before and after events
- Help customers shop and locate products
- Provide fast and friendly checkout experience
- Promote Rewards program and Private Label Credit Card enrollments
- Educate customers on Voice of Customer survey
- Assist with Buy Online Pickup in Store and Ship From Store processes
- Participate in truck unload, stocking, planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Interact positively and respectfully with all customers and team members
- Cross train in Custom Framing selling and production
- Participate in daily store cleanliness tasks such as sweeping, vacuuming, dusting, and restroom maintenance
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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