Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels, headquartered in Irving, Texas, is the leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, as well as a strong online presence through Michaels.com and Michaels.ca. Founded in 1973, Michaels specializes in arts and crafts supplies, custom framing services, and handmade goods, offering a vast selection of creative products to inspire customers of all ages and skill levels. The company is known for fostering creativity and encouraging a vibrant community where everyone can explore and enjoy artistic pursuits. Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by... Show More
Job Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift heavy boxes and access high shelves by ladder or similar equipment
- Must meet federal, state, and local legal requirements
- Must contact supervisor if assistance is needed to perform essential functions
- Availability to work nights, weekends, and early mornings
- Commitment to uphold cleanliness and safety standards
- Retail or customer service experience required
Job Qualifications
- Experience working with children and children’s events
- Excellent people skills
- Good communication skills including written, verbal, nonverbal communication and listening skills
- Organizational skills, interpersonal skills, and creative problem-solving skills
- Retail and/or customer service experience
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with others including guests and co-workers
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
- Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
- Adjust plans and events based on client’s feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company’s cleanliness and safety standards by setting up, breaking down, and cleaning before and after each event
- Help customers shop, locate products, and provide them with solutions
- Provide fast and friendly checkout experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customer on Voice of Customer survey
- Assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- Participate in the truck unload, stocking and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and Company programs to ensure compliance with applicable laws and requirements
- Interact with others in an accepting and respectful manner and promote commitment to the organization's vision and values
- Cross trained in Custom Framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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