Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
safe work environment
Job Description
Michaels is a leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, as well as providing a robust online shopping platform via Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels specializes in arts and crafts supplies, framing merchandise, and handmade goods, with additional brands including Artistree and MakerPlace by Michaels. As a company, Michaels emphasizes fostering creativity and providing a welcoming, inclusive environment for both customers and employees. The company is committed to the wellbeing of its team members through comprehensive benefits and strives to maintain a positive, collaborative workplace... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children’s events
- Retail or customer service experience
- Excellent communication skills
- Ability to stand for long periods
- Ability to lift and carry heavy boxes
- Ability to use ladders safely
- Ability to interact positively with coworkers and customers
- Availability to work nights, weekends, and early mornings
- Compliance with federal, state, and local employment laws
Job Qualifications
- Experience working with children and children’s events
- Retail and customer service experience
- Excellent people skills
- Strong written, verbal, and nonverbal communication skills
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Ability to handle job stress and interact effectively with others
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage clients of all ages to create a fun and creative environment
- Demonstrate and instruct craft projects and perform activities like face painting
- Facilitate event add-ons such as goody bags and balloons according to company standards
- Communicate event details with clients and team members
- Complete administrative tasks including emails, phone calls, and paperwork
- Adjust event plans based on client feedback and develop backup plans
- Ensure client satisfaction and uphold safety and cleanliness standards
- Help customers shop and locate products
- Provide fast and friendly checkout experiences
- Engage customers on Rewards program and credit card enrollments
- Educate customers on Voice of Customer surveys
- Assist with Omni channel processes including BOPIS and SFS
- Participate in truck unload, stocking, planogram, and merchandise recovery
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and promote company values
- Cross-train in custom framing selling and production
- Maintain store cleanliness including sweeping, vacuuming, dusting, and restrooms
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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