Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible scheduling
Job Description
Michaels is a distinguished leader in the arts and crafts retail industry, serving as the foremost creative destination across North America. With more than 1,300 stores located throughout 49 states and Canada, combined with a strong online presence at Michaels.com and Michaels.ca, Michaels has cemented its position as the go-to source for all things creative. Established in 1973 and headquartered in Irving, Texas, Michaels is part of The Michaels Companies, Inc., which also includes Artistree, a manufacturer specializing in custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated marketplace for handmade goods. The company’s commitment to fostering creativity... Show More
Job Requirements
- High school diploma or equivalent
- retail or customer service experience
- experience working with children
- strong communication skills
- organizational and interpersonal skills
- ability to manage multiple tasks and events
- physical ability to stand for long periods, lift and move boxes, and use ladders safely
- willingness to work nights, weekends, and early mornings
- ability to follow company policies and safety standards
- commitment to providing excellent customer service
Job Qualifications
- High school diploma or equivalent
- prior experience in retail or customer service
- experience working with children and children’s events
- excellent communication skills including written, verbal, and nonverbal
- strong organizational and interpersonal skills
- creative problem-solving ability
- energetic and enthusiastic personality
- ability to handle job stress and interact effectively with diverse customers and coworkers
- basic proficiency in event coordination
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage clients of all ages by creating a fun and creative environment
- demonstrate and instruct craft projects and perform activities like face painting
- facilitate party add-ons such as goody bags and balloons
- communicate event details with clients and store team
- complete administrative tasks including emails and phone calls
- adapt event plans based on client feedback and needs
- create backup or emergency event plans
- ensure client satisfaction for all events
- uphold cleanliness and safety standards including setup and breakdown before and after events
- help customers shop and locate products
- provide fast and friendly checkout experience
- promote Rewards program and credit card enrollments
- educate customers on feedback surveys
- assist with omni-channel processes like Buy Online Pickup in Store
- participate in truck unloading, stocking, and merchandising
- maintain merchandise recovery and store presentation
- support shrink and safety programs
- follow Standard Operating Procedures and company policies
- interact respectfully and positively with guests and team members
- cross-train in custom framing sales and production
- participate in daily store cleanliness tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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