Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible schedules
Job Description
Michaels is the leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, along with an extensive online presence through Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels is dedicated to fueling the joy of creativity by offering a wide array of arts and crafts products, framing services, and crafting workshops. The company also owns Artistree, a manufacturer of custom framing merchandise, and MakerPlace by Michaels, a marketplace devoted to handmade goods. Committed to inclusivity and innovation, Michaels fosters a welcoming environment for both customers and team members to explore and... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in event coordination or retail customer service
- Ability to stand for long periods and perform physical activities including lifting and bending
- Good organizational, interpersonal, and communication skills
- Experience working with children and family events
- Ability to follow company procedures and safety standards
- Must be able to work flexible hours including nights, weekends, and early mornings
- Must comply with federal, state, and local employment laws
- Ability to engage positively and respectfully with customers and team members
Job Qualifications
- Experience in retail or customer service
- Experience working with children and children's events
- Excellent people skills
- Strong communication skills including written, verbal, and nonverbal communication
- Organizational skills and creative problem-solving abilities
- Ability to engage effectively with guests of all ages
- Ability to handle job stress while interacting positively
- Cross-training in custom framing selling and production preferred
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in craft projects and perform face painting
- Facilitate and implement party add-ons such as goody bags and balloons to company standards
- Communicate events with clients and store team members
- Complete administrative tasks like answering emails, making phone calls, and paperwork
- Adjust plans and create backup or emergency plans as needed
- Ensure client satisfaction for scheduled events
- Uphold cleanliness and safety standards set up, break down, and clean before and after each event
- Help customers shop and locate products
- Provide fast and friendly checkout experience
- Engage customers on Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on Voice of Customer (VOC) survey
- Assist with Omni channel processes including BOPIS and Ship From Store
- Participate in truck un-load, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization (SISO) and AD set duties
- Support shrink and safety programs
- Adhere to SOPs and company policies
- Interact respectfully with customers and coworkers, serving as a role model
- Cross-train in Custom Framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, and dusting
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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