Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is a leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, as well as online through Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels is recognized as the best place for all things creative. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Michaels is committed to fostering creativity and providing a welcoming environment where customers can find the materials and inspiration they need to create and innovate. The company places a strong emphasis on the... Show More
Job Requirements
- High school diploma or equivalent
- retail or customer service experience required
- ability to remain standing for long periods
- ability to move throughout the store
- capability for regular bending, lifting, carrying, reaching, and stretching
- ability to lift heavy boxes and access high shelves using ladder or similar equipment
- must be able to perform duties with or without reasonable accommodation
- ability to work nights, weekends, and early mornings
- compliance with federal, state, and local legal requirements
- strong communication and interpersonal skills
Job Qualifications
- Energetic and enthusiastic personality
- ability to handle job stress and interact effectively with others including guests of all ages and co-workers
- excellent people skills
- experience working with children and children's events
- good communication skills including written, verbal, and nonverbal communication as well as listening skills
- organizational skills
- interpersonal skills
- creative problem-solving skills
- retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- engage with clients of all ages from 4 to 94+ by creating an environment of fun and creativity
- demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
- facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
- communicate events with clients and store team members
- complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
- adjust plans and events based on client's feedback and needs
- create backup or emergency plans to be executed as needed
- ensure client satisfaction for scheduled events
- uphold the company's cleanliness and safety standards, set up, break down, and clean before and after each event
- help customers shop, locate products, and provide them with solutions
- provide fast and friendly check out experience
- engage customers on benefits of rewards program and private label credit cards and complete enrollments
- educate customer on Voice of Customer (VOC) survey
- assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- participate in the truck un-load, stocking and planogram (POGs) processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization (SISO) and AD set duties as assigned
- support shrink and safety programs
- adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with laws and requirements
- interact with others in an accepting and respectful manner, remain positive and respectful even in difficult situations
- promote commitment to the organization’s vision and values
- cross trained in Custom Framing selling and production
- participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)