Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Job Description
The Michaels Companies Inc. is a leading destination for creativity and celebration in North America, operating over 1,300 retail stores across 49 states and Canada as well as online. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the best place for all things creative. Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise, positioning the company as a comprehensive supplier for craft, art, and framing needs. At Michaels, the goal is to fuel the joy of creativity and celebration, offering a welcoming environment where team members and customers alike can engage in... Show More
Job Requirements
- high school diploma or equivalent
- experience working with children
- retail or customer service experience
- excellent communication skills
- ability to stand for long periods of time
- ability to move throughout the store
- ability to lift and carry heavy boxes
- ability to safely use ladders for stocking
- capability to handle job stress and maintain positive interactions with customers and team members
- availability to work nights, weekends, and early mornings
- willingness to adhere to company policies and standard operating procedures
Job Qualifications
- experience working with children and children’s events
- retail or customer service experience
- excellent people skills
- good communication skills including written, verbal, and nonverbal communication
- organizational skills
- interpersonal skills
- creative problem-solving skills
- ability to handle job stress and interact effectively with others
- energetic and enthusiastic personality
Job Duties
- plan and coordinate multiple events including children’s birthday parties and craft classes
- engage with clients of all ages by creating a fun and creative environment
- demonstrate and instruct craft projects and activities such as face painting
- facilitate and implement party add-ons like goody bags and balloons according to company standards
- communicate effectively with clients and store team members regarding event details
- complete administrative tasks including answering emails, making phone calls, and paperwork
- adjust event plans based on client feedback and needs
- create backup plans for events as necessary
- ensure client satisfaction and uphold cleanliness and safety standards by setting up and cleaning after events
- help customers shop and locate products
- provide fast and friendly checkout service
- promote and enroll customers in rewards programs and credit cards
- educate customers on customer feedback surveys
- assist with omnichannel services including BOPIS and SFS
- participate in truck unloading, stocking, and planogram processes
- complete merchandise recovery and store maintenance
- support shrink and safety programs
- adhere to standard operating procedures and company policies
- interact respectfully and positively with customers and team members
- cross-train in custom framing sales and production
- participate in daily store cleanliness including sweeping and restroom maintenance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink connects hospitality businesses with candidates.
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