Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Flexible Schedule
Job Description
Michaels is a leading arts and crafts retail company, proudly recognized as the top creative destination in North America. With over 1,300 stores located across 49 states and Canada, Michaels serves millions of customers through both its physical retail locations and online platforms such as Michaels.com and Michaels.ca. Established in 1973 and headquartered in Irving, Texas, Michaels has built a strong reputation for inspiring creativity and providing high-quality products ranging from crafting supplies and custom framing to handmade goods through its affiliation with MakerPlace by Michaels and Artistree. As a company committed to diversity, inclusion, and supporting its community of... Show More
Job Requirements
- High school diploma or equivalent
- Retail and/or customer service experience required
- Must have experience working with children and children’s events
- Must have excellent people skills
- Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills
- Must have organizational skills
- Must have interpersonal skills
- Must have creative problem-solving skills
Job Qualifications
- High school diploma or equivalent
- Retail and/or customer service experience
- Experience working with children and children’s events
- Excellent people skills
- Good communication skills including written, verbal, and nonverbal communication as well as listening skills
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
- Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
- Adjust plans and events based on client’s feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company’s cleanliness and safety standards
- Set up, break down, and clean before and after each event
- Help customers shop, locate products, and provide them with solutions
- Provide fast and friendly check out experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customer on Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck un-load, stocking and planogram (POGs) processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
- Execute Company policies and standards
- Interact with others in an accepting and respectful manner
- Remain positive and respectful, even in difficult situations
- Promote commitment to the organization’s vision and values
- Project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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