Job Overview
Employment Type
Part-time
Compensation
Type:
Salary
Rate:
Range $32,700.00 - $43,800.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Dental Insurance
Vision Insurance
Job Description
Michaels, a leading specialty retailer in the arts and crafts industry, operates over 1,300 stores across North America, including the Concord, NH location. Founded in 1973 and headquartered in Irving, Texas, Michaels has become the premier destination for creative individuals to explore and express their artistic talents. With a commitment to fueling the joy of creativity and celebration, Michaels offers a wide array of products ranging from art supplies, framing, and crafts to seasonal decor. As part of its mission, the company strives to create a welcoming and engaging environment for all its customers and team members, ensuring that artistic... Show More
Job Requirements
- Retail and/or customer service experience required
- ability to remain standing for long periods
- ability to move throughout the store
- regular bending, lifting, carrying, reaching, and stretching
- ability to lift heavy boxes and access high shelves using ladder or similar equipment
- must satisfy federal, state, and local legal job requirements
- if assistance is needed for essential job functions, contact supervisor for reasonable accommodation
Job Qualifications
- Energetic and enthusiastic personality
- excellent people skills
- experience working with children and children's events
- good written, verbal, and nonverbal communication skills including listening skills
- strong organizational, interpersonal, and creative problem-solving skills
- retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- engage with clients of all ages by creating a fun and creative environment
- demonstrate and instruct party participants on craft projects and activities like face painting
- facilitate party add-ons such as goody bags and balloons to company standards
- communicate event details with clients and store team members
- complete administrative tasks like answering emails, phone calls, and paperwork
- adjust event plans based on client feedback and create backup or emergency plans
- ensure client satisfaction and uphold cleanliness and safety standards including setup and cleanup before and after events
- assist customers in shopping and locating products
- provide a fast and friendly checkout experience
- engage customers on benefits of Rewards programs and private label credit cards and complete enrollments
- educate customers on Voice of Customer surveys
- assist with omni-channel processes including buy online pickup in store and ship from store
- participate in truck unloading, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform store in stock optimization and ad set duties
- support shrink and safety programs
- adhere to standard operating procedures and company policies
- interact respectfully and positively with customers and team members
- cross-train in custom framing selling and production
- participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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