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Retail Supervisor- Pool and Beach Retail -Full Time (Harrah's Ak-Chin Casino)
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Tuition Reimbursement
Life insurance
Job Description
Caesars Entertainment is a global leader in the hospitality and entertainment industry, renowned for creating extraordinary experiences for guests through its world-class resorts, casinos, and entertainment venues. With a rich history of innovation and guest-centered service, Caesars Entertainment embodies a commitment to excellence, diversity, and corporate social responsibility. The company is driven by its mission to "Create the Extraordinary," and maintains a vision to build spectacular worlds that immerse, inspire, and connect people. At Caesars Entertainment, a unique company culture thrives on values such as blazing the trail, winning together, and going all-in on service, fostering an environment where both... Show More
Job Requirements
- Must be able to speak read write and understand English
- Must possess the ability to add subtract multiply and divide
- Must have and maintain a valid AZ Driver’s License and successful Motor Vehicle Report MVR
- Computer experience and proficiency in Word Excel and Internet use is required
- Must be highly motivated and self-directed
- Must be able to make rational decisions when handling guests and employee conflicts
- Excellent interpersonal customer service teambuilding and problem solving skills are required
- Must have strong written and verbal communication skills
- Must present a well groomed appearance appropriate for poolside at all times
- Must perform duties with a sense of urgency
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
- Lifeguard certification preferred
- CPR for the professional rescuer preferred
- First Aid training preferred
Job Qualifications
- High school diploma or GED
- College degree preferred in hotel or institutional management or 1 to 2 years experience as a guest service agent or supervisory experience
- Proficiency in computer applications including Word Excel and Internet use
- Excellent interpersonal customer service teambuilding and problem solving skills
- Strong written and verbal communication skills
- Ability to coach develop and motivate team members
- Knowledge of Arizona State Liquor Laws and company policies
- Understanding of cash handling and banking procedures
- Passionate about delivering exceptional customer service
- Experience in managing staff schedules and labor costs
- Lifeguard certification preferred
- CPR for the professional rescuer preferred
- First Aid training preferred
Job Duties
- Address and respond to guest issues complaints and requests in a timely manner
- Collaborate with Environmental Services Food and Beverage Facilities to ensure superior guest experiences
- Manage all pool activities functions events repairs and maintenance of equipment and supplies
- Ensure employees comply with Arizona State Liquor Laws regulatory departmental and company policies ethically
- Manage the setup and operation of scheduled shifts
- Ensure proper cash handling procedures banking functions shift logs and communications are executed flawlessly
- Collaborate with other departments on staffing training scheduling disciplinary actions attendance and performance reviews
- Serve as supervisor within Hotel operations as needed especially during non-peak pool seasons
- Demonstrate expertise in service standards communicate expectations and prioritize Family Style Service
- Hold team members accountable to service standards emphasizing value to guests employees and the company
- Model passion for company mission vision and values and inspire team members likewise
- Execute the service recovery model proficiently ensuring team empowerment
- Articulate customer service measurements and service scores to team members
- Coach and develop team members effectively using leadership coaching skills
- Work to improve service breakdowns minimizing impact on guests and employees
- Create onboarding training experiences for new hires
- Develop and update training and development tools
- Motivate the team toward peak performance
- Manage employee labor through efficient scheduling and staffing
- Implement cost reduction strategies in inventories and ordering
- Think creatively to identify cost savings opportunities
- Train department trainers to provide top-notch training for new hires
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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