Retail Supervisor - Food and Nutrition Services (Outpatient Medical Center/ OMC)
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.23 - $32.52
Work Schedule
Flexible
Benefits
Paid Time Off
Retirement Plan
Medical insurance
Free public transportation pass
On-site fitness center
Childcare discount programs
Tuition Reimbursement
Education and Development Opportunities
Job Description
Denver Health is an integrated, high-quality academic health care system that serves as a model nationwide. This comprehensive organization includes a Level I Trauma Center, a 555-bed acute care medical center, emergency medical response services, family health centers, school-based health centers, a poison and drug safety center, a public health institute, an HMO, and a foundation supporting community health initiatives. As Colorado’s primary safety-net institution, Denver Health delivers a significant volume of uncompensated care, supporting thousands of uninsured individuals each year. Its role as an anchor institution emphasizes community partnerships, local hiring and purchasing, and addressing the broad health needs... Show More
Job Requirements
- High school diploma or GED
- three years of experience performing food preparation and/or service in similar establishments
- 1-3 years lead experience
- ServSafe Food Handler certification
- knowledge of supervisory theories and methods
- familiarity with food safety techniques and HACCP guidelines
- awareness of safety hazards and necessary precautions
- ability to maintain sanitary food preparation conditions
- knowledge of proper handling and preparation of food
- basic math proficiency
- strong prioritization and coordination skills
- problem-solving capabilities
- excellent communication and interpersonal skills
- experience with staff training and cross-training
- computer literacy including Microsoft systems
Job Qualifications
- High school diploma or GED
- three years of experience performing food preparation and/or service for establishments such as educational, restaurant, hotel, correctional, military, or medical institutions
- 1-3 years lead or supervisory experience
- ServSafe Food Handler certification
- knowledge of supervisory theories and methods
- knowledge of food safety techniques and HACCP guidelines
- knowledge of safety hazards and precautions
- ability to maintain sanitary food preparation conditions
- experience with kitchen utensils and food preparation equipment
- knowledge of basic mathematical calculations
- skill in prioritizing, coordinating, and problem-solving
- effective communication and relationship-building skills
- experience providing staff training and development
- proficiency with Microsoft systems and basic computer skills
Job Duties
- Provide excellent customer service to customers, visitors, and employees
- offer assistance to customers needing help including serving, carrying tray, filling beverages, and escorting to cash register and table
- use AIDET in all customer interactions
- learn customers' preferred names and use in conversation
- promote positive interpersonal relationships with fellow employees, customers, and visitors
- treat everyone with courtesy, dignity, empathy and respect
- assist customers in making meal selections, ordering and suggestive selling appropriate add-on items
- organize, direct, and coordinate functions and activities in the food service department to ensure regulatory compliance
- plan, schedule, coordinate, and assign work and establish goals and priorities for employees
- monitor the preparation and serving of food and beverages for retail, catering, vending and Starbucks and prepare as required
- model exceptional customer service and respond to and manage customer complaints, concerns and suggestions for improvement
- supervise Retail, Catering, Vending and Administrative Support staff in the department
- perform cash handling including cash deposits and payroll
- compile and maintain records of food use and expenditures
- conduct performance improvement audits as requested
- ensure standards of quality, hygiene, and efficiency are met
- maintain departmental policies, procedures, and quality assurance programs
- provide staff training and development including performance evaluations
- resolve problems encountered by employees
- enforce proper cash handling policies
- manage digital menus for accuracy of nutritional information
- provide clerical and technical support to the Food Services Department
- function as a team player and provide coverage as needed at all retail locations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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