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Retail Store Specialist (Customer Service/ Merchandising) - Full time
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.75 - $16.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
30% associate discount
Wellbeing time
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
critical illness insurance
accident coverage
Flexible spending account
short-term disability
Referral Bonus
Tuition Reimbursement
profit sharing bonus
401k
vacations
Various discounts at partner companies
Job Description
Ocean State Job Lot (OSJL) is a leading general merchandise retailer with over 150 stores operating throughout the Northeast. The company has grown to exceed $850 million in revenue and additionally manages a $75 million shopping center business, where OSJL-related properties serve as anchor tenants in over half of its centers. This positions the company as a vital player in the retail landscape of the region. At OSJL, the mission centers around delivering exceptional value to customers while also promoting positive changes in the communities served. OSJL strives to inspire a sustainable and responsible retail model, balancing business success with... Show More
Job Requirements
- Must be 18 years of age or older
- Availability to work nights and weekends as required by the business
- Ability to perform physical tasks including lifting up to 35 lbs regularly
- Basic math and reading skills
- Good verbal and written communication skills
- Prior experience in retail merchandising, customer service or cashier roles preferred
Job Qualifications
- Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred
- Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required
- Full-time associates in this role must have availability to work as needed by the business including nights and weekends
- Must be 18 years of age or older
Job Duties
- Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment
- Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions
- Promote company-wide customer initiatives (donations, loyalty programs, promotions)
- Maintain visually appealing displays, restock assigned areas, and merchandise new items according to company guidelines
- Train and coordinate assigned associates, manage breaks according to policy and regulations
- Communicate issues and improvement opportunities to store leadership
- Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning
- Handle daily damages and returns according to established procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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