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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $27.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Career development opportunities
Job Description
The Michaels Companies Inc. is a premier destination for arts and crafts, proudly serving creative enthusiasts across North America. Established in 1973 and headquartered in Irving, Texas, Michaels operates more than 1,300 stores across 49 states and Canada, along with a thriving online presence through Michaels.com and Michaels.ca. As a leader in the arts and crafts retail industry, Michaels is not just a store but a community hub where customers can explore creativity through a wide range of products and services, including custom framing. Additionally, Michaels owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, reinforcing its commitment... Show More
Job Requirements
- Retail management leadership experience
- ability to stand for long periods
- ability to move throughout the store
- regular bending, lifting, carrying, reaching, and stretching
- ability to lift heavy items and access high shelves using ladders
- willingness to work nights, weekends, and early mornings
- ability to interact positively and respectfully with customers and team members
- U.S. legal eligibility to work
- ability to perform physical tasks required for the role
- if needed, willingness to engage in interactive process for accommodations
Job Qualifications
- Retail management leadership experience
- strong interpersonal and communication skills
- ability to lead and motivate a team
- knowledge of standard operating procedures and compliance requirements
- experience with performance management and coaching
- ability to handle conflict professionally and respectfully
- familiarity with sales performance metrics and KPIs
- ability to multitask and prioritize effectively
- experience in talent development and staff training
- commitment to company values and customer service excellence
Job Duties
- Lead and manage all aspects of the store, including adherence to standard operating procedures and company programs to ensure compliance to applicable laws and requirements
- ensure execution of company policies and standards
- hold team accountable for store conditions and results
- deliver sales plan, profit plan, and other KPIs in conjunction with annual performance objectives
- manage the store team to achieve their role KPIs
- lead the execution of customer brand promises
- implement and lead the shrink and safety programs to deliver goals
- use company tools to set, prioritize, and communicate goals and provide overall management to team members and customers
- staff the store with qualified team members by hiring, training, observing, and coaching the team to achieve results
- lead the performance management process including disciplinary actions if necessary
- identify talent and develop team members for advancement
- utilize leadership competencies for continued self-development
- interact with others in an accepting and respectful manner
- promote commitment to the organization’s vision and values
- serve as Manager on Duty
- maintain operational understanding of all store departments
- ensure cross-training of all managers in custom framing selling and production
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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