Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.80
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Retirement Plan
Job Description
The Michaels Companies Inc. is a prominent leader in the arts and crafts retail sector, operating more than 1,300 stores across 49 states in the US and in Canada, along with a significant online presence through Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the premier destination for creative enthusiasts of all ages, providing a vast array of products and services that fuel joy through creativity and celebration. The company also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, enhancing its comprehensive service offering to customers. Michaels prides itself... Show More
Job Requirements
- High school diploma or equivalent
- Experience in retail or customer service
- Experience working with children and children’s events
- Ability to stand for long periods
- Ability to move throughout the store
- Capability to bend, lift, carry, reach, and stretch regularly
- Ability to lift heavy boxes and use ladders safely
- Excellent communication and interpersonal skills
- Ability to handle stressful situations respectfully and positively
- Availability to work nights, weekends, and early mornings
- Compliance with federal, state, and local legal requirements for employment
Job Qualifications
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with guests and co-workers
- Excellent people skills
- Experience working with children and managing children’s events
- Good communication skills including written, verbal, nonverbal, and listening skills
- Strong organizational, interpersonal, and creative problem-solving skills
- Retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- Engage clients of all ages by creating a fun and creative environment
- Demonstrate and instruct craft projects, perform face painting and other activities
- Facilitate party add-ons such as goody bags and balloons to company standards
- Communicate event details with clients and store team members
- Complete administrative tasks including answering emails, making calls, and paperwork
- Adjust event plans based on client feedback and needs
- Create and execute backup or emergency plans as needed
- Ensure client satisfaction for scheduled events
- Maintain cleanliness and safety standards before and after events
- Assist customers in shopping and locating products
- Provide fast and friendly checkout experience
- Promote and enroll customers in Rewards programs and Private Label Credit Cards
- Educate customers on Voice of Customer (VOC) surveys
- Support Omni channel retail processes including BOPIS and Ship From Store
- Participate in truck unload, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Execute Store in Stock Optimization (SISO) and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and comply with laws and company policies
- Promote positive and respectful interactions with customers and team members
- Cross-train in Custom Framing sales and production
- Participate in daily store cleanliness activities
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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