Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is the leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, as well as online platforms like Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has built a legacy as the best place to find all things creative. In addition to its retail presence, Michaels owns Artistree, a manufacturer specializing in custom and specialty framing, and MakerPlace by Michaels, which is a dedicated handmade goods marketplace. The company’s purpose is to fuel the joy of creativity by providing customers with a broad range of arts and crafts supplies, framing... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in event coordination or customer service preferred
- ability to stand for long periods
- ability to lift heavy boxes and access high shelves using ladders
- good physical condition to perform bending, carrying, reaching, and stretching
- excellent communication and interpersonal skills
- ability to work nights, weekends, and early mornings
- willingness to perform diverse retail duties including truck unload and stocking
- compliance with federal, state, and local legal job requirements
Job Qualifications
- Energetic and enthusiastic personality
- ability to handle job stress and interact effectively with guests and co-workers
- excellent people skills
- experience working with children and children’s events
- good communication skills including written, verbal, nonverbal, and listening
- organizational, interpersonal, and creative problem-solving skills
- retail or customer service experience
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and craft classes
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in craft projects and activities such as face painting
- facilitate and implement party add-ons to company standards
- communicate events with clients and store team members
- complete administrative tasks such as emails, phone calls, and paperwork
- adjust plans based on client feedback and create backup plans
- ensure client satisfaction for scheduled events
- uphold cleanliness and safety standards including setup and breakdown before and after events
- help customers shop and locate products
- provide fast and friendly checkout experience
- engage customers on rewards program and credit card enrollments
- educate customers on Voice of Customer survey
- assist with omni channel processes including BOPIS and Ship From Store
- participate in truck unload, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies
- interact with others respectfully and positively
- cross train in custom framing selling and production
- participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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