Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is a premier arts and crafts retail destination and the leading creative specialty retailer in North America. Established in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, alongside a strong online presence through Michaels.com and Michaels.ca. As a company, Michaels aims to fuel the joy of creativity by providing customers with top-notch crafting supplies, framing options, and curated handmade goods offered through its MakerPlace marketplace. The company also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise. Michaels fosters a dynamic and inclusive retail environment dedicated to serving a... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in event coordination or retail customer service
- ability to communicate effectively with guests of all ages
- capability to manage stressful situations positively
- skill in multitasking and administrative duties
- physical ability to stand for long periods, bend, lift, carry, and reach
- ability to work varied shifts including nights, weekends, and early mornings
- compliance with federal, state, and local legal job requirements
Job Qualifications
- Experience in retail or customer service
- experience working with children and children's events
- excellent people skills
- strong communication skills including written, verbal, and nonverbal communication
- organizational and interpersonal skills
- creative problem-solving abilities
- energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- engage with clients of all ages by creating a fun and creative environment
- demonstrate and instruct craft projects and perform activities like face painting
- facilitate party add-ons such as goody bags and balloons to company standards
- communicate event details with clients and store team members
- complete administrative tasks including answering emails, making phone calls, and paperwork
- adjust event plans based on client feedback and create backup plans
- ensure client satisfaction and uphold cleanliness and safety standards by setting up and breaking down events
- help customers shop and locate products
- provide fast and friendly checkout experience
- promote rewards program and credit card enrollments
- educate customers on Voice of Customer survey
- assist with Omni channel processes such as BOPIS and Ship From Store
- participate in truck unloading, stocking, and planogram processes
- maintain merchandise recovery
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies
- interact respectfully with team members and customers
- cross-train in custom framing selling and production
- maintain daily store cleanliness including sweeping, vacuuming, dusting, and restroom upkeep
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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