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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
equal opportunity employment
Job Description
The Michaels Companies Inc. is a leading specialty retailer in North America, dedicated to providing customers with everything they need for arts, crafts, framing, floral, and seasonal décor. Established in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, along with a robust e-commerce presence through Michaels.com and Michaels.ca. Known as the best place for all things creative, Michaels is committed to fostering creativity and celebration within the communities it serves. It also owns Artistree, a prominent manufacturer of custom and specialty framing merchandise, enhancing its product offering and service capabilities. Michaels prides... Show More
Job Requirements
- Ability to plan and coordinate multiple events
- Ability to engage people of all ages
- Ability to demonstrate craft projects and activities
- Ability to communicate effectively with clients and team members
- Ability to complete administrative tasks
- Ability to adjust plans and create backup plans
- Ability to maintain cleanliness and safety standards
- Experience working with children
- Retail or customer service experience
- Ability to remain standing for long periods
- Ability to move throughout the store
- Ability to lift heavy boxes and use ladders
- Must comply with federal, state, and local legal requirements
- Ability to work nights, weekends, and early mornings
Job Qualifications
- Experience working with children and children's events
- Retail and/or customer service experience
- Excellent people skills
- Good written, verbal, and nonverbal communication skills
- Strong organizational and interpersonal skills
- Creative problem-solving abilities
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with guests and co-workers
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in craft projects and activities such as face painting
- Facilitate and implement party add-ons like goody bags and balloons to company standards
- Communicate event details with clients and store team members
- Complete administrative tasks including answering emails and making phone calls
- Adjust event plans based on client feedback and create backup plans
- Ensure client satisfaction for scheduled events
- Uphold cleanliness and safety standards by setting up and cleaning before and after events
- Help customers shop and locate products
- Provide fast and friendly checkout experience
- Engage customers on rewards program and credit card benefits and complete enrollments
- Educate customers on Voice of Customer survey
- Assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- Participate in truck unload, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and Company policies ensuring compliance
- Interact with others in a positive and respectful manner
- Cross trained in Custom Framing selling and production
- Participate in daily store cleanliness activities
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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