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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $61,200.00 - $82,600.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Annual performance bonus
paid vacation days
Paid parental bonding leave
Tuition Reimbursement
Friends-and-family discounts
Job Description
Delaware North Sportservice is a leading hospitality and foodservice company, well-established in delivering exceptional experiences in sports and entertainment venues, national parks, casinos, and hotels across the globe. Founded over 100 years ago, Delaware North is a family-owned business with a rich legacy of providing top-notch food, beverage, and retail services for iconic destinations. At Little Caesars Arena in Detroit, Michigan, Delaware North operates as the exclusive food, beverage, and retail provider for this world-class venue, home to the NHL's Detroit Red Wings and the NBA's Detroit Pistons. The arena hosts a wide variety of events including professional sports, concerts,... Show More
Job Requirements
- Must be able to lift at least 30 pounds
- frequent standing, bending, lifting, and walking
- available to work days, evenings, holidays, weekends, and events
- 5+ years retail operations, warehouse, or omni-channel management experience
- experience in high-volume retail or sports/entertainment environment preferred
- strong inventory management and ERP systems experience
- proven leadership in warehouse and fulfillment operations
- strong organizational and problem-solving skills
- ability to operate effectively in a fast-paced event-driven environment
Job Qualifications
- Bachelor's degree preferred
- 5+ years retail operations, warehouse, or omni-channel management experience
- experience in high-volume retail or sports/entertainment environment preferred
- strong inventory management and ERP systems experience such as NetSuite preferred
- proven leadership in warehouse and fulfillment operations
- financial acumen managing labor and inventory investments
- strong organizational and problem-solving skills
- ability to operate effectively in a fast-paced event-driven environment
Job Duties
- Oversee daily retail operational execution across all team stores and satellite locations
- ensure operational standards, process compliance, process improvement, and efficiency across all retail channels
- partner with Store Managers to align staffing, execution, and performance goals
- drive operational readiness for high-volume events, playoffs, new product launches, and special programs
- manage inventory accuracy and procedures with strong operational controls
- oversee warehouse operations including receiving, storage, transfers and replenishment
- develop scalable warehouse processes to accommodate expansion and increase volume
- create efficiencies to ensure inventory accuracy and operational control
- assist with e-commerce warehouse fulfillment and execution
- lead retail execution for arena locations, Detroit Pistons, Detroit Red Wings, concerts and special events
- ensure all retail locations are fully stocked
- oversee special event setup and teardown timelines
- manage POS operations and functionality
- supervise retail vendors scheduling, planning, and overall operations
- monitor inventory turns, sell-through rates, and operational KPIs
- identify operational efficiencies to reduce costs and improve margins
- ensure labor alignment with business demand and event schedules
- assist with forecasting product demand for playoffs, special events, and seasonal programs
- enforce compliance with inventory movement protocols and system accuracy
- manage physical inventory controls, cycle counts, and shrink mitigation
- support marketing initiatives by partnering with marketing departments
- develop and execute retail marketing strategies for e-commerce and in-venue sales
- coordinate product launches, promotions, exclusive merchandise drops, and limited-edition releases
- identify opportunities to increase merchandise awareness through improved placement and promotion
- provide direct oversight of Warehouse Manager, retail vendors, and operational leads
- establish clear SOPs and accountability standards
- train and develop team members in operational best practices
- build bench strength for business growth and succession planning
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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