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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $18.22 - $28.22
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Weekly
Health Insurance
401k plan
Paid Time Off
associate discounts
Tuition Assistance
Career pathing
development opportunities
Job Description
PetSmart is a leading specialty retailer of pet products and services, dedicated to ensuring the health and happiness of pets and their families. Established with a passion for animals and a commitment to exceptional customer service, PetSmart operates thousands of stores across North America and has become a trusted name in the pet care industry. The company prides itself on a collaborative and inclusive culture where associates are empowered, supported, and provided with comprehensive opportunities for career growth and personal development. With a focus on creating meaningful experiences, PetSmart emphasizes the importance of both its customers and its employees in... Show More
Job Requirements
- education level not specified
- 3 plus years of retail leadership or customer-focused environment experience
- full-time availability with schedule flexibility to include evenings weekends and holidays
- proficiency in computer applications
- strong communication skills
- ability to react under pressure and maintain composure
- strong organizational skills and attention to detail
- ability to stand walk climb ladder and use hands for handling and writing
- frequently required to reach stoop kneel crouch talk and hear
- must lift and move up to 50 pounds frequently and occasionally team lift more than 100 pounds
- exposure to moving mechanical parts wet environments pet hair and noise
- must be over 18 years old except where otherwise required by law
Job Qualifications
- 3 plus years of retail leadership or customer-focused environment experience
- full-time availability with flexibility to work evenings weekends and holidays
- proficiency in computer applications
- strong written and verbal communication skills
- ability to maintain composure under pressure
- strong organizational skills and attention to detail especially in store layout maintenance
Job Duties
- participates in recruiting interviewing and coaching associates
- facilitates associate experience and supports associate development including training onboarding reviews labor management mentoring succession planning and accountability coaching
- addresses and administers associate complaints and grievances
- prioritizes delegates and validates daily tasks for associates to meet business and pet parent needs
- leads and coaches associates on operational processes to ensure pet safety and health
- coordinates staffing coverage for key store areas such as pet care maintenance hotel and salon cleaning
- validates completion of operational messages and engagement video compliance
- communicates company information and priorities to associates for alignment and expectation delivery
- recognizes and celebrates associates to enhance engagement
- oversees healthcare of store-owned pets including maintenance feeding watering cleaning and care for sick pets
- manages inventory and pricing processes ensuring accuracy receiving stocking restocking counts product rotation and planogram sets
- evaluates operations and seeks continuous improvement opportunities
- maintains vendor relationships backroom standards and communication boards
- manages Buy Online Pick Up In Store and Ship From Store programs
- analyzes sales trends and merchandises accordingly
- enforces store standards for compliance cleanliness and ethical conduct
- ensures safe environment for associates pets and customers
- takes immediate action on sick or injured pets
- shares responsibility for store opening closing and handles escalated pet parent concerns
- drives business growth and holds associates accountable for sales and shrink targets
- analyzes inventory reports to identify trends and improvements
- manages store expenses including labor and supplies
- collaborates with Home Office to submit and track work orders and purchase card allocations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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