Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $30.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Weekly
Full time hours
Health Insurance
Dental Insurance
Vision Insurance
401k
Tuition Assistance
associate discounts
Paid Time Off
Career pathing
development opportunities
Job Description
PetSmart is a leading specialty pet retailer known for its commitment to pets and pet lovers alike. Established as a trusted destination for pet products, services, and solutions, PetSmart has grown into the largest pet retailer in North America. The company’s culture is deeply rooted in an unconditional love for pets, emphasizing not only the well-being of animals but also fostering a supportive and empowering environment for its associates. With over 1,650 stores across the United States, Canada, and Puerto Rico, PetSmart offers a unique work experience where passion for animals merges with professional growth and community impact. The company... Show More
Job Requirements
- must be at least 18 years old
- must have 3+ years of retail leadership or customer-focused experience
- must be available full-time with flexible hours including evenings, weekends, and holidays
- must have proficiency in computer applications
- must exhibit strong communication skills
- must be able to maintain composure under pressure
- must demonstrate strong organizational and detail-oriented skills
Job Qualifications
- 3+ years of retail leadership or experience in a customer-focused environment
- full-time availability required, flexible schedule to work evenings, weekends, and holidays as needed
- proficiency in computer applications
- strong written and verbal communication skills
- ability to react under pressure and maintain composure
- strong organizational skills and attention to detail particularly in maintaining a visually appealing store layout
Job Duties
- Participates in employment decisions such as recruiting, interviewing, and coaching
- facilitates the associate experience and supports associate development including training, onboarding, reviews, labor management, mentoring, succession planning, and coaching for accountability
- addresses and administers associate complaints and grievances
- prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs
- leads and coaches associates on proper operational processes to ensure pets in our care are safe and healthy
- coordinates staffing coverage for process activities in pivotal areas of the store such as pet care maintenance, hotel cleaning, and salon cleaning
- validates completion of assigned operational messages and engagement video compliance
- effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations
- recognizes and celebrates associates driving overall associate engagement
- provides oversight for the healthcare of store owned pets including pet care maintenance, receiving new store owned pets, commitment standards for habitats, and care for sick pets
- provides oversight and validates execution of inventory management and pricing processes including inventory accuracy, receiving, stocking, inventory counts, product rotations, and planogram sets
- evaluates operations and seeks opportunities for continuous improvement
- maintains vendor relationships, backroom standards, and communication boards
- oversees processes related to Buy Online and Pick Up In Store and Ship From Store programs
- identifies and reacts to sales trends through analysis and merchandising activities
- makes merchandising decisions related to discretionary space and discontinued merchandise
- maintains store standards including compliance and cleanliness and leads a culture of empowerment ensuring compliance to policies, procedures, and code of ethics
- ensures a safe environment for associates, pets, and pet parents
- takes immediate action and reports when a sick or injured pet is identified
- shares responsibility with store opening and closing procedures and responds to general and escalated pet parent concerns
- drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations such as sales and shrink targets
- analyzes inventory management reporting to identify trends, opportunities and root causes
- manages expenses such as labor and supplies and other store metrics
- leverages Home Office partners and resources to submit and follow up on store work orders and purchase card allocations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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