Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,780.00 - $76,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Paid holidays
Job Description
Hudson is North America's leading travel retailer, renowned for its extensive network of duty-free, duty-paid, and food and beverage stores across more than 1,000 locations. With over 30 years of experience, Hudson specializes in providing convenient and quality shopping experiences tailored to travelers, offering a wide range of products that meet the diverse needs and desires of customers on the move. The company's expertise lies in its ability to operate efficiently in fast-paced airport environments while delivering exceptional customer service and maintaining high operational standards. Hudson's commitment to innovation and excellence has made it a trusted brand in the travel... Show More
Job Requirements
- Bachelor’s degree in business administration, retail management, marketing, or related field (preferred)
- Minimum 6 years of retail operations experience
- At least 2 years in multi-unit leadership roles
- Experience managing revenue portfolios up to $10 million
- Proficiency in retail technology platforms including POS and inventory management systems
- Strong understanding of planogram execution and visual merchandising
- Ability to analyze key retail performance indicators
- Familiarity with category management and retail space optimization
- Ability to work a varied, rotating schedule including early mornings, peak periods, and closing shifts
- Weekend and holiday availability
- Regular on-site presence across store locations
- Ability to train and develop management and staff
- Compliance with federal, state, and local safety and health regulations
Job Qualifications
- Bachelor’s degree in business administration, retail management, marketing, or related field (preferred
- counts for 3 of the 6-year requirement)
- Minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles
- Proven success managing up to $10M revenue portfolios and leading teams across multiple retail concepts
- Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools
- Strong knowledge of inventory management, planogram execution, and visual merchandising standards
- Ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics
- Familiarity with category management, retail space optimization, and seasonal merchandising strategies
- Operational leadership skills to drive execution across multiple stores to achieve financial and service goals
- Financial acumen to interpret P&L and KPIs to deliver sustainable growth and profitability
- People development skills to build positive work environments through coaching, mentoring, and leadership
- Customer focus to ensure superior service and brand compliance across all locations
- Strategic thinking to anticipate challenges and implement solutions to complex operational issues
- Change leadership to champion technology adoption and process improvements to enhance efficiency
Job Duties
- Ensure all stores are prepared for next-day opening and management executes opening and closing procedures
- Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability
- Oversee planned maintenance and promptly address repair needs to maintain operational standards
- Schedule managers to ensure leadership coverage during all operating hours
- interview and make hiring, termination, and advancement decisions within the zone
- Hold management accountable for onboarding/offboarding processes and compliance with training requirements
- Champion employee engagement, diversity, and inclusion initiatives
- provide coaching and development to build high-performing teams
- Analyze operational data to monitor zone performance
- collaborate with Director of Operations/Senior Director on strategic initiatives and financial decisions
- Ensure accurate ordering, receiving, and stocking of merchandise
- train teams on proper inventory procedures
- Oversee planogram execution, visual merchandising standards, and seasonal resets across all stores
- Monitor inventory levels, turnover rates, and shrink
- implement controls to minimize loss
- Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms
- Monitor and maintain retail equipment
- schedule routine service and repairs as needed
- Drive adoption of new retail technologies to improve efficiency and customer experience
- Maintain working knowledge of brand standards, lease agreements, and landlord relations
- Implement marketing programs and promotional activities
- ensure compliance with brand campaigns
- Resolve escalated customer and associate issues using sound judgment
- provide feedback and coaching to subordinate leaders
- Ensure compliance with all federal, state, and local safety and health standards
- Train managers and staff on wellness protocols and safety procedures
- maintain audit readiness
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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