Retail Multi-Unit Manager

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $62,780.00 - $76,000.00

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Career development programs

Job Description

Hudson is North America's leading travel retailer with over 30 years of experience serving travelers at more than 1,000 duty-free, duty-paid, and food and beverage stores. The company's commitment to delivering exceptional customer service and operational excellence has made it a trusted name in airport retail. Known for its diverse range of retail concepts, Hudson offers travelers a wide selection of products and services designed to meet their needs while they are on the go. The company emphasizes strong operational standards, employee engagement, and continuous improvement to ensure a superior shopping experience across all its locations.

The Retail Multi-Unit... Show More

Job Requirements

Bachelor's degree in Business Administration, Retail Management, Marketing, or related field (preferred)
minimum 6 years of retail operations experience
minimum 2 years of multi-unit leadership experience
proven ability to manage multi-million dollar revenue portfolios
proficiency in retail technology platforms
strong knowledge of inventory management and visual merchandising
availability to work varied shifts including early mornings, evenings, weekends, and holidays
ability to work on-site regularly
excellent communication and leadership skills
compliance with safety and health standards

Job Qualifications

Bachelor's degree in Business Administration, Retail Management, Marketing, or related field (preferred
counts for 3 of the 6-year requirement)
minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles
proven success managing up to $10M revenue portfolios and leading teams across multiple retail concepts
proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools
strong knowledge of inventory management, planogram execution, and visual merchandising standards
ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics
familiarity with category management, retail space optimization, and seasonal merchandising strategies
operational leadership skills with a focus on driving execution across multiple stores to achieve financial and service goals
financial acumen in interpreting P&L and KPIs to deliver sustainable growth and profitability
people development skills through coaching, mentoring, and leadership
customer focus ensuring superior service and brand compliance
strategic thinking with the ability to anticipate challenges and implement solutions
change leadership championing technology adoption and process improvements

Job Duties

Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures
support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability
oversee planned maintenance and address repair needs promptly to maintain operational standards
schedule managers to ensure leadership coverage during all operating hours
interview and make hiring, termination, and advancement decisions within the zone
hold management accountable for onboarding/offboarding processes and compliance with training requirements
champion employee engagement, diversity, and inclusion initiatives
provide coaching and development to build high-performing teams
analyze operational data to monitor zone performance
collaborate with Director of Operations/Senior Director of Operations on strategic initiatives and financial decisions
ensure accurate ordering, receiving, and stocking of merchandise
train teams on proper inventory procedures
oversee planogram execution, visual merchandising standards, and seasonal resets across all stores
monitor inventory levels, turnover rates, and shrink
implement controls to minimize loss
ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms
monitor and maintain retail equipment
schedule routine service and repairs as needed
drive adoption of new retail technologies to improve efficiency and customer experience
maintain working knowledge of brand standards, lease agreements, and landlord relations
implement marketing programs and promotional activities
ensure compliance with brand campaigns
resolve escalated customer and associate issues using sound judgment
provide feedback and coaching to subordinate leaders
ensure compliance with all federal, state, and local safety and health standards
train managers and staff on wellness protocols and safety procedures
maintain audit readiness

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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