Retail General Manager - Butler County OH
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short term disability
long term disability
Paid vacation
Paid sick leave
Paid holidays
403b plan with company match
Employee assistance program
Job Description
Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio. The organization operates a network of retail stores that generate sales revenue to support thousands of individuals with disabilities and homeless local veterans. As a nonprofit entity with a strong community focus, Ohio Valley Goodwill Industries emphasizes empowerment through employment and rehabilitation opportunities, aiming to improve the quality of life for those they serve. The organization’s commitment to community welfare is demonstrated through its extensive services that include job training, placement, and supportive programs tailored to meet the needs... Show More
Job Requirements
- High school diploma or equivalent
- Some college preferred
- Two to three years of progressive retail management experience supervising multiple departments or staff of 15 or more
- Minimum five years of experience in retail or related industry
- Experience in staff selection, coaching, and development
- Proficiency in scheduling and staff management
- Effective communication skills in English, both oral and written
- Competency in math and computer skills
- Knowledge of thrift and resale industry dynamics
- Strong customer service and interpersonal skills
- Ability to perform hands-on duties of direct reports
- Timely completion of paperwork and reports
- Good judgment in daily operational decisions
- Flexibility to work varied shifts
- Willingness to work at different locations if needed
Job Qualifications
- High school diploma or equivalent some college preferred
- Two to three years of previous retail progressive management experience supervising several departments and or staff of 15 or more employees
- Minimum of five years experience in retail or equivalent industry
- Experience selecting, assessing, coaching, and developing associates preferably in a retail environment
- Proficiency in setting and managing schedules for store staff
- Ability to communicate effectively in English both orally and in writing
- Math and computer skills required
- Broad knowledge of the thrift and resale industry and ability to react competitively
- Highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals customers, vendors, and employees, strong critical and analytical thinking skills, and appreciation of diversity
- Ability to perform the same functions that direct reports perform
- Ability to complete necessary paperwork and reports in a timely and efficient manner
- Ability to exercise good judgment in handling day-to-day situations
- Ability to work a flexible schedule to include opening and closing shifts and extended hours during peak business
- May be required to work at other locations
Job Duties
- Responsible for the overall operation of the retail store including store opening and closing procedures
- Oversee all production levels and quality of merchandise to the sales floor to optimize revenue generation
- Manage inventory levels of all merchandise lines
- Monitor and ensure a smooth and effective flow of donations adhering to all published standards, security, safety, and state laws
- Maintain staffing levels while attaining budgeted payroll including employment hiring, training and managing store employees in accordance with Goodwill policies
- Oversee volunteers and or temporary labor working in store as needed
- Perform all requested reporting requirements including surveys, production reports, and sales reports in a timely manner
- Review and analyze profit and loss statements and adjust store operations according to data
- Ensure that daily banking requirements are met
- Set and manage schedules for store staff so that the store needs are always met
- Manage time and attendance through the company timekeeping program and submit payroll according to established deadlines
- Maintain effective email, phone, and face to face communication with all divisions and other stores
- Create an atmosphere of ongoing exceptional customer service for both internal and external customers serving as point of resolution for customer complaints and grievances
- Comply with and enforce organizational policies and standards
- Strive to reduce store turnover through proper training, selection, and motivation of store team
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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