Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $25.48
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible spending account
Life insurance
Job Description
Goodwill is renowned as one of the leading non-profit organizations globally and stands out as one of the largest non-profits in Southern California. Established with the mission to enhance the dignity and quality of life of individuals and families by strengthening communities, Goodwill achieves this by helping people overcome barriers to find jobs and build careers. With a history of community-focused growth and responsiveness, Goodwill Southern California continues to evolve rapidly yet remains deeply committed to its core mission, its people, and its future. Working at Goodwill means becoming part of a culture defined by respect, integrity, service, and excellence,... Show More
Job Requirements
- 3-5 years of supervisory experience in a customer focused management role
- high school diploma or GED required
- ability to multitask projects of varying scope and complexity with minimum supervision
- proficient in Microsoft Outlook and technology
- strong communication and people skills
- punctual and dependable attendance
- free from alcohol and drug abuse
- clear background and drug screening
- valid CDL and auto insurance if required for driving
- ability to work flexible shifts including nights, weekends, holidays and overtime
- willingness to work at nearby locations if needed
Job Qualifications
- 3-5 years of supervisory experience in a customer focused management role
- retail experience preferred
- high school diploma or GED required, college degree helpful
- ability to multitask projects of varying scope and complexity with minimum supervision
- bilingual in Spanish helpful
- proficient in using personal computers and technology
- proficient in Microsoft Outlook and completing surveys using electronic platforms
- strong communication, training, developing and people skills
- computer skills include time-keeping systems, Microsoft Word, Excel, Outlook, POS system and daily usage of tracking applications
- demonstrated success with process accountability and multitasking
- ability to handle confidential information
- punctual and dependable attendance
- free from alcohol and drug abuse
- understands the philosophy of Goodwill and participates in carrying out its mission
- adheres to Goodwill's values of respect, integrity, service and excellence
Job Duties
- Ensures excellent service and team relations
- engages with Ambassadors, customers and donors while presenting a friendly and cooperative attitude
- ensures all safety rules are followed and team exercises caution in work-related activities
- leads team to maintain a clean and safe environment by ensuring company safety standards, social distancing procedures and personal protective equipment policies are followed
- achieves financial objectives by monitoring weekly budget, scheduling expenditures, analyzing variances, coaching ambassadors and initiating corrective actions
- manages and ensures donated goods are received using the tablet, processed timely and meet company standards of quantity and quality goals
- supervises interviewing, hiring, training, planning, assigning, scheduling and directing work
- appraises performance, rewards, develops and disciplines employees
- addresses complaints and resolves problems
- follows proper auditing procedures, customer relations, regulatory compliance and reporting
- reviews merchandising needs daily and leads the team to achieve daily production goals
- authorizes price markdowns and promptly reacts to sell-through
- writes, manages and submits schedules
- monitors, edits and authorizes timesheets per company policy
- ensures store asset control and security policies are enforced
- monitors and maintains sales floor, production area, equipment, landscaping, housekeeping, loss prevention and safety to company standards
- attends meetings and training as required
- works flexible shifts including nights, weekends, holidays and overtime
- may be required to work at a nearby location
- supervises 9-35 Ambassadors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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