Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible scheduling
Job Description
Michaels is a leading creative destination in North America, renowned for inspiring creativity and providing quality craft supplies and services. Established in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, along with a strong online presence at Michaels.com and Michaels.ca. Alongside its retail locations, Michaels owns Artistree, which specializes in custom and specialty framing merchandise, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. As a company, Michaels is committed to fueling the joy of creativity by offering a wide range of products, services, and events tailored to the needs of... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience with children’s events
- Retail and customer service experience
- Excellent communication skills
- Strong organizational skills
- Physical ability to stand for long periods and perform manual tasks
- Ability to interact positively with a diverse customer base
- Flexibility to work nights, weekends, and early mornings
- Must comply with federal, state, and local legal job requirements
Job Qualifications
- High school diploma or equivalent
- Experience working with children and managing children’s events
- Excellent communication skills including written, verbal, and listening skills
- Strong organizational and interpersonal skills
- Creative problem-solving abilities
- Retail and/or customer service experience
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with guests and co-workers
- Experience in crafting or creative activities
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in completion of craft projects and activities
- Facilitate and implement party add-ons such as goody bags and balloons to company standards
- Communicate events with clients and store team members
- Complete administrative tasks including answering emails, making phone calls, and paperwork
- Adjust plans and events based on clients’ feedback and needs
- Create backup or emergency plans for events
- Ensure client satisfaction for scheduled events
- Uphold cleanliness and safety standards before and after events
- Help customers shop and locate products
- Provide fast and friendly checkout experience
- Engage customers on rewards program and credit card enrollments
- Educate customers on Voice of Customer surveys
- Assist with Omni channel processes including BOPIS and Ship From Store
- Participate in truck unload, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Interact respectfully and positively with customers and team members
- Cross train in custom framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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