Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible scheduling
Job Description
The Michaels Companies Inc. is a leading specialty retailer in the arts and crafts sector, operating over 1,300 stores across 49 states in the U.S. and Canada, as well as online at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels is dedicated to fueling creativity and celebration by providing customers with a wide range of products and services for all things creative. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, reinforcing its commitment to quality and customer satisfaction. Michaels prides itself on being an inclusive and welcoming employer, offering robust benefits... Show More
Job Requirements
- Ability to remain standing for long periods
- ability to move throughout the store
- regular bending, lifting, carrying, reaching, and stretching
- ability to lift heavy boxes and access high shelves using ladders or similar equipment
- meet federal, state, and local legal requirements for employment in the U.S.
- physical capability to perform essential job functions
- willingness to participate in interactive process for accommodation if needed
- availability to work nights, weekends, and early mornings
- ability to work in a public retail store environment with climate-controlled public areas and some non-climate-controlled stock rooms
- commitment to company safety and cleanliness standards
Job Qualifications
- Energetic and enthusiastic personality
- experience working with children and children's events
- excellent people skills
- good written, verbal, and nonverbal communication skills
- strong listening skills
- organizational and interpersonal skills
- creative problem-solving skills
- retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- engage with clients of all ages to create a fun and creative environment
- demonstrate and instruct craft projects and activities such as face painting
- facilitate party add-ons according to company standards
- communicate effectively with clients and store team members
- complete administrative tasks including answering emails, making phone calls, and paperwork
- adjust plans based on client feedback and needs
- create backup or emergency plans for events
- ensure client satisfaction
- uphold cleanliness and safety standards including setup and breakdown of events
- help customers shop and locate products
- provide fast and friendly checkout experience
- promote Rewards program and Private Label Credit Cards and complete enrollments
- educate customers on Voice of Customer survey
- assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- participate in truck unload, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform store in stock optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies
- interact respectfully with others and project a positive image
- cross train in Custom Framing selling and production
- participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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