Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Flexible Schedule
Job Description
Michaels is the leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, as well as online platforms. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the best place for all things creative, offering a wide range of arts and crafts supplies, custom framing, and specialty goods. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Michaels prioritizes the wellbeing of its team members by providing extensive benefits, including health insurance (medical, dental, and vision), paid time... Show More
Job Requirements
- Ability to stand for long periods
- ability to move throughout the store
- ability to bend, lift, carry, reach, and stretch regularly
- ability to lift heavy boxes and use ladders or similar equipment safely
- willingness to work nights, weekends, and early mornings
- ability to perform physical tasks required in a retail setting
- compliance with federal, state, and local legal requirements
- ability to provide reasonable accommodations if needed
- positive attitude and excellent people skills
Job Qualifications
- High school diploma or equivalent
- retail or customer service experience
- experience working with children and children’s events
- excellent communication skills including written, verbal, and nonverbal
- strong organizational and interpersonal skills
- creative problem-solving abilities
- ability to handle job stress and maintain positive interactions
- ability to work in a team and promote company values
Job Duties
- Plan and coordinate events including children’s birthday parties and craft classes
- engage clients of all ages by fostering a fun and creative environment
- demonstrate and instruct craft projects and activities such as face painting
- facilitate party add-ons like goody bags and balloons
- communicate effectively with clients and store team members regarding events
- complete administrative tasks including answering emails and phone calls
- adjust event plans based on client feedback
- create backup or emergency plans
- ensure client satisfaction
- uphold cleanliness and safety standards before and after events
- help customers shop and locate products
- provide fast and friendly checkout experience
- enroll customers in Rewards program and Private Label Credit Cards
- educate customers on Voice of Customer (VOC) survey
- assist with omnichannel processes including BOPIS and Ship From Store
- participate in truck unload and stocking
- complete merchandise recovery and store optimization duties
- support shrink and safety programs
- adhere to SOPs and company policies
- interact respectfully with customers and team members
- cross train in custom framing selling and production
- participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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