Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
inclusive workplace environment
Job Description
The Michaels Companies Inc. is a premier arts and crafts retailing company dedicated to fueling the joy of creativity and celebration for its customers. Founded in 1973 and headquartered in Irving, Texas, Michaels is the leading destination for creative supplies in North America with over 1,300 stores across 49 states and Canada, along with a strong online presence through Michaels.com and Michaels.ca. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, enhancing its product offerings to include specialized framing services. Michaels is known for fostering an inclusive and collaborative environment where customers and team members alike... Show More
Job Requirements
- High school diploma or equivalent
- Experience in event coordination or customer service
- Ability to stand for long periods and move throughout the store
- Ability to lift heavy boxes and use ladders for high shelves
- Good communication and interpersonal skills
- Ability to perform administrative tasks
- Ability to follow Standard Operating Procedures and safety guidelines
- Must be able to work nights, weekends, and early mornings
Job Qualifications
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with others including guests of all ages and co-workers
- Excellent people skills
- Experience working with children and children's events
- Good communication skills including written, verbal, and nonverbal communication and listening skills
- Organizational, interpersonal, and creative problem-solving skills
- Retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in craft projects and activities like face painting
- Facilitate and implement party add-ons to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as emails, phone calls, and paperwork
- Adjust event plans based on client feedback and create backup plans
- Ensure client satisfaction and uphold cleanliness and safety standards before, during, and after events
- Help customers shop, locate products, and provide them with solutions
- Provide fast and friendly checkout experience
- Engage customers on benefits of rewards program and credit cards
- Assist with omni-channel processes including BOPIS and Ship From Store
- Participate in truck unload, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Interact respectfully and positively with customers and team members
- Cross-trained in custom framing selling and production
- Participate in daily store cleanliness activities
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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