Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is a leading arts and crafts retail store with over 1,300 locations across the United States and Canada, dedicated to fueling creativity and celebration for customers of all ages. Founded in 1973 and headquartered in Irving, Texas, Michaels has grown to become North America's premier destination for all things creative. The company specializes in arts and crafts supplies, framing products through its subsidiary Artistree, and various creative project materials. Michaels operates both physical stores and a robust e-commerce platform, serving customers committed to expressing their creativity and celebrating life’s special moments. The company is known for its inclusive work... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and children’s events
- Retail or customer service experience required
- Must have good communication skills including written, verbal, and listening
- Ability to remain standing for long periods and perform physical tasks such as lifting and reaching
- Must be able to work varied shifts including nights, weekends, and early mornings
- Ability to interact positively and respectfully with others
- Must comply with applicable federal, state, and local legal requirements
- Willingness to perform job tasks including physical and customer service duties
Job Qualifications
- High school diploma or equivalent
- Experience working with children and children’s events
- Retail or customer service experience
- Excellent communication skills including written, verbal, and nonverbal
- Strong organizational and interpersonal skills
- Creative problem-solving abilities
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with guests and co-workers
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage clients of all ages by creating a fun and creative environment
- Demonstrate and instruct craft projects and party activities such as face painting
- Facilitate party add-ons like goody bags and balloons to company standards
- Communicate with clients and store team members about events
- Complete administrative tasks including answering emails, making phone calls, and paperwork
- Adjust event plans based on client feedback and create backup plans
- Ensure client satisfaction and uphold cleanliness and safety standards before and after events
- Assist customers in shopping and locating products
- Provide a fast and friendly checkout experience
- Promote rewards program and credit card enrollments
- Educate customers on Voice of Customer surveys
- Assist with omni-channel processes such as BOPIS and Ship From Store
- Participate in truck unload, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to SOPs and company policies
- Interact respectfully and positively with others
- Cross train in custom framing selling and production
- Participate in daily store cleanliness activities
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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