Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a leading specialty retailer in North America, known for providing a wide range of arts and crafts supplies, framing services, and creative inspiration. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, along with a robust online presence at Michaels.com and Michaels.ca. Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise, enhancing its comprehensive offerings for creative enthusiasts. The company's mission is to fuel the joy of creativity and celebration by offering essential tools and services to artists, hobbyists, and crafters of all... Show More
Job Requirements
- Ability to remain standing for long periods
- ability to move throughout the store
- regular bending, lifting, carrying, reaching, and stretching
- capability to lift heavy boxes and access high shelves using ladders or similar equipment
- willingness to work nights, weekends, and early mornings
- ability to perform physical tasks required in a retail setting
- meet federal, state, and local legal employment requirements
- ability to provide reasonable accommodations if needed
- work in a public retail store environment with climate control and some outdoor duties
Job Qualifications
- High school diploma or equivalent
- experience working with children and children’s events
- excellent communication skills including written, verbal, and listening abilities
- strong organizational and interpersonal skills
- creative problem-solving skills
- retail or customer service experience
- energetic and enthusiastic personality
- ability to handle job stress and interact effectively with guests and coworkers
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage clients of all ages by creating a fun and creative environment
- demonstrate and instruct craft projects and activities such as face painting
- facilitate party add-ons like goody bags and balloons according to company standards
- communicate effectively with clients and store team members
- complete administrative tasks including answering emails, phone calls, and paperwork
- adjust events based on client feedback and create backup plans
- ensure client satisfaction for scheduled events
- uphold cleanliness and safety standards, including setup and cleanup before and after events
- help customers shop and locate products
- provide fast and friendly checkout experience
- promote rewards program and private label credit cards and complete enrollments
- educate customers on Voice of Customer survey
- assist with omnichannel processes such as BOPIS and Ship From Store
- participate in truck unload, stocking, and merchandise recovery
- support shrink and safety programs
- follow standard operating procedures and company policies
- interact respectfully with customers and team members
- cross train in custom framing selling and production
- participate in daily store cleanliness activities
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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