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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.76 - $27.59
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Weekly
Health Insurance
401k plan
Paid Time Off
associate discounts
Tuition Assistance
Career development opportunities
Job Description
PetSmart is a leading specialty pet retailer dedicated to providing exceptional products, services, and experiences for pets and their families. With a commitment encapsulated by the phrase 'Anything for Pets,' PetSmart fosters a community where pets and pet parents are celebrated and prioritized. The company operates thousands of stores across North America, offering a wide range of offerings including pet food, supplies, grooming, training, and veterinary services. PetSmart’s associates play a pivotal role in delivering exceptional customer service and making a meaningful difference in the lives of pets every day. The company invests in the growth and success of its... Show More
Job Requirements
- Must be over the age of 18 except where otherwise required by local or state law
- 2+ years of retail experience in a customer-focused environment
- Leadership experience preferred
- Full-time availability with flexibility to work evenings, weekends, and holidays
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure and maintain composure
- Strong organizational skills and attention to detail
Job Qualifications
- 2+ years of retail experience in a customer-focused environment
- Leadership experience preferred
- Full-time availability required with schedule flexibility including evenings, weekends, and holidays
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure and maintain composure
- Strong organizational skills and attention to detail
Job Duties
- Facilitates the associate experience and supports associate development through training and coaching
- Validates completion of assigned operational messages and engagement video compliance
- Supports various services businesses when the Experience Leader is not available
- Delegates and validates completion of daily tasks
- Leads and directs associates when acting as the Leader on Duty
- Addresses and administers associate complaints and grievances
- Recognizes and celebrates associates driving overall associate engagement
- Responsible for pet parent experience and outcomes via telephone, in person, or online
- Promotes and coordinates store events and marketing for adoptions, vet partnerships, and shot clinics
- Responsible for live pet sales and pet adoptions
- Supports monthly live cycle counts and addresses discrepancies
- Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives
- Prepares online orders for pick-up and ensures a smooth experience
- Acts as backup to operate POS systems and handle cash transactions
- Maintains store standards and compliance with policies and code of ethics
- Ensures a safe environment for associates, pets, and pet parents
- Takes immediate action and reports sick or injured pets
- Maintains cleanliness standards of sales floor, pet training, adoption center, breakroom, and restrooms
- Shares responsibility for store opening and closing procedures
- Assists and works in other departments as required
- Follows all company policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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