Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Weekly
Full time hours
Health Insurance
401k
Tuition Assistance
associate discounts
Paid Time Off
Career pathing
development opportunities
Job Description
PetSmart is a leading pet specialty retailer dedicated to serving pet lovers and their pets by providing products, services, and experiences that exceed expectations. As a company that values both pets and people, PetSmart fosters a welcoming and inclusive environment where associates feel appreciated and empowered to deliver exceptional care to animals and superior service to pet parents. With a strong commitment to unconditional love and unity, PetSmart has built a culture that celebrates authenticity, diversity, and teamwork. Employing over 50,000 associates, PetSmart stands as a reputable and dynamic organization within the retail sector, focused on pet products, grooming services,... Show More
Job Requirements
- Associate degree or equivalent experience preferred
- Minimum of two years retail experience in customer service
- Leadership or supervisory experience desirable
- Ability to work full-time with flexible schedule including evenings, weekends and holidays
- Proficiency in applicable computer software
- Excellent communication skills
- Ability to handle stressful situations with composure
- Detail-oriented and organized
Job Qualifications
- Two plus years of retail experience in a customer-focused environment
- Leadership experience preferred
- Full-time availability with flexibility to work evenings, weekends, and holidays
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react calmly under pressure
- Strong organizational skills and attention to detail
Job Duties
- Facilitates associate experience and supports associate development including training and coaching
- Validates completion of operational messages and engagement video compliance
- Supports various Services businesses when Experience Leader is unavailable
- Delegates and validates completion of daily tasks
- Leads and directs associates as Leader on Duty
- Addresses and administers associate complaints and grievances
- Recognizes and celebrates associates to drive engagement
- Provides exceptional pet parent service and responds to concerns in person, by phone, or online
- Promotes and coordinates store events and marketing for adoptions, vet partnerships and shot clinics
- Manages live pet sales and pet adoptions
- Supports monthly live cycle counts and addresses discrepancies
- Recommends and sells merchandise and services and promotes pet parent initiatives
- Prepares online orders for store pickup ensuring smooth experience
- Operates POS systems and handles cash transactions as backup
- Maintains store standards and ensures policy and ethical compliance
- Ensures safety for associates, pets, and pet parents
- Acts immediately and reports when sick or injured pets are identified
- Maintains cleanliness standards of sales floor, training areas, adoption center, breakroom, and restrooms
- Shares responsibility for store opening and closing procedures
- Assists other departments as required
- Follows all company policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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