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Retail Customer Service Specialist

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $16.50 - $18.50
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Retirement Plan
Paid Time Off
Wellness Program
Employee Discounts
Career development programs
flexible scheduling

Job Description

Sherwin-Williams is a renowned leader in the paint and coatings industry, dedicated to inspiring and enhancing the world by coloring and protecting what matters. With a commitment to innovation, quality, and customer satisfaction, Sherwin-Williams operates numerous retail stores and specialty branches across the country, including the store located at 1165 Winneconne Ave, Neenah, WI 54956. The company's robust product line features paints, coatings, and advanced solutions designed to improve both residential and commercial spaces. Sherwin-Williams values its employees as the core strength behind its success and focuses on fostering a supportive environment that nurtures growth, learning, and career advancement. The... Show More

Job Requirements

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must have a valid, unrestricted driver’s license
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Job Qualifications

  • Have at least a high school diploma or GED
  • Have at least one year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish

Job Duties

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistent with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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