Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
FedEx Office is a well-established retail and business services company known for providing a wide range of shipping, printing, and marketing solutions. As a subsidiary of FedEx Corporation, one of the world’s most respected logistics and transportation companies, FedEx Office specializes in helping customers with their printing needs, sign and graphic production, and shipping services. They operate numerous retail stores across the country, offering convenient and professional services tailored to meet the needs of individuals, small businesses, and large enterprises. Known for their commitment to quality, innovation, and customer satisfaction, FedEx Office continuously strives to deliver outstanding value and exceptional... Show More
Job Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend/twist at the waist and knees consistently
- Ability to communicate effectively with customers, vendors, and other team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Knowledge of print, signs and graphics, and shipping product lines is preferred
- Ability to operate printing and binding equipment
- Strong customer service and consultative skills
- Ability to manage multiple priorities in a fast-paced environment
- Basic math and cash handling experience
- Familiarity with quality-driven management concepts
Job Duties
- Follows instructions of supervisors and assists other team members in performing store functions
- Assists in the training of store team members
- Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
- Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Takes complex customer orders using order systems and provides accurate pricing information
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- Maintains a safe, clean and orderly retail Store
- Ensures confidentiality of customer data and careful handling of documents, media, and packages
- Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
- Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
- Takes preemptive action to prevent errors and waste
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- Performs multiple tasks at the same time
- Looks for opportunities to improve knowledge and skills within the retail Store
- Able to operate with minimal supervision
- Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- All other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in: